USB ext harddrive freezes PC, but not in safe

October 12, 2011 at 19:11:05
Specs: Windows XP
My external hard drives started freezing up my PC. They work in SAFE MODE. They do not work in regular mode. They always worked before. I have numerous external drives. It's not the cable. I have new exact motherboard, new power supply, checked memory, update all drivers and bios. What I am really after, is how do you remove all use devices that was reckognized before. I am thinking with the new motherbaord, while exact, it may somehow be using different id's/addresses Reinstalled all motherboard and video drivers. Tried deleteing USB root hub drivers and letting windows XP install them back.

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October 13, 2011 at 15:34:00
Freezing may show up in a few places. One may be event logs. Another may be in task manager, and the last may be in performance monitor. The perfmon needs to have a skilled test selection for any use. Look at some metrics like disk or usb.

Might be an issue with antivirus, indexing or could be some data issue. Can't hurt to run checkdisk onit.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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October 13, 2011 at 16:00:43
Well the freeze up occurs as soon I plug in the USB external hard drive. Doesn't matter which one, as I have three Seagates, and one WD. The point at which it freezes is once it says, New hardware item...bla bla bal...Seagate Mass storage device (the tool tip) pops up. Ok, it NEVER gets to the point of saying the new hardware is ready to use. Always worked before. If I leave it plugged in, or plug in it in safe mode, they work. Strange right? lol I can even leave it plugged in. Reboot, and it's working then. It's just if Windows is on, and then I plug it in, then the problem starts.

It isn't indexing, I have had it turned off always from years ago. Checked, it is still off.

The AV is fine. I disabled it, still the same problem.

Did CHKDSK /R on all 4 usb drives on my other PC's, and they all checked out fine.

System is clean, as I keep it very update and scanned often. Very particular what I do. I use ESET, Malwarebytes, and Superantispyware, and Spyware Blaster.

System event log is clean. No yellow exclamation marks and no Red X's.

Task manager will pop up briefly at the moment it begins to freeze, but it shows everything working fine. CPU usage is great at 2% or less. No froze apps. Then after a few more commands or clicks, it freezes. It won't even go as far to let me shut down, it freezes, but MOUSE keeps working. I had to do a hard power down.

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October 14, 2011 at 15:13:37
Run a perfmon log on it or get sysinternals tools. I doubt it but I guess it could be a power issue on the usb.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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Related Solutions

October 15, 2011 at 08:35:05
I even got a new power supply. The old one was good anyways. Then new one is good also. I have a power supply hardware checker that verifies it. The BIOS also reports voltages to be great.

Is there something else Permon or Sysinternals tools can do?

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October 16, 2011 at 17:06:58
I found the solution...

I use Eset's Smart Security software for protection. I was using the latest,

Come to find out after ununinstalling it. My USB mass storage devices went back to working great! Thank goodness.

To further my efforts, I went to the ESET forums over on Wilders Seciurity forums, and I found it was a known fact of the issue, as the problem didn't exist in the version.

Anyway, I am glad to have this resolved, and Eset is working on the problem in case others venture this way.

Thanks for the help everyone.

I think someone mention AV, so apologies to that person. Usually I just had a perfect situation with Eset.


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October 16, 2011 at 22:33:28
We're glad to hear you solved your problem, but in hindsight....

"My external hard drives started freezing up my PC. They work in SAFE MODE. They do not work in regular mode."

That should have been a good clue to you.

Safe mode does not load a lot of things that are loaded when you boot normally. The fact that the same external hard drives worked fine in Safe mode indicated there was nothing wrong with your computer's hardware or with your Windows USB stack. etc., etc. . It must have been a problem with software that is not loaded (or a component of software that is not loaded) in Safe mode that is loaded when you boot normally.

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October 17, 2011 at 13:50:49
Very true, you are quite correct.

I just got lazy, as i have used NOD since version 2, and I had just become so comfortable with it's reliability.

It just shows, never excuse anything.. :)

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