Unable to get DVD burners to work

Microsoft Windows 7 ultimate full versio...
January 12, 2015 at 15:08:35
Specs: Windows 7, 3 GB
I have 2 DVD burners in my systems, neither of which I can get to work. First of all, if I go to My Computer and right-click on either of them (so that I can click "Properties"), it takes 2 minutes for the menu to come up. If I do the same with any of my hard drives, it takes less than a second. It doesn't matter if I have a disc in the drives or not. Also, I've tried using Nero Burning ROM (2015 version) to burn files to 16X Verbatim DVD-R's and it always fails at the "writing lead-in" stage. (I can burn the files using a burner on another PC just fine.) If it helps, I recently re-installed my Windows 7. What can I do to get them working again? Thanks.

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#1
January 12, 2015 at 15:16:24
We need more information on your system specs. Are the hard drive/s and the optical drives all the same interface? IE IDE or SATA? How do you have the BIOS set for the drive?

Those are some of many questions. Post your hardware specs or model number if pre-configured.

After you re-installed Windows 7 did you then install the drivers for your motherboard?

message edited by OtheHill


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#2
January 12, 2015 at 15:46:47
Yes, the hard drives and optical drives are all SATA. In the BIOS, they are both set up as: Ultra DMA-5. I have an old HP d4996t computer. It has an Intel Core 2 Quad Q6700 @ 2.66 GHz processor with 3 GB of RAM. I upgraded drive C to a 512 GB Crucial MX100 SSD. One of the optical drives is (factory installed): H&L GSA-H60L 16x DVDRW DL. The other is a LG Blu-Ray Disc Rewriter BH10LS30.

This link may help with some of the specs:
http://h10025.www1.hp.com/ewfrf/wc/...


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#3
January 12, 2015 at 15:56:04
Why are you using IDE compatibility mode in the BIOS. Should be set to AHCI mode for best performance.

What are you using for graphics?

If an add in card then look at the power supply and post all the information for the outputs on all the rails.


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Related Solutions

#4
January 12, 2015 at 17:03:51
Apparently, in the BIOS, it was set to RAID because I have 3 hard drives even though during boot, it says that I'm not using RAID. I tried changing it to AHCI, but that gave me a STOP error when I tried to start Windows (0x7B).

Oops, I forgot the graphics info. Here it is: AMD Radeon HD 6670. Driver version: 14.501.1003.0, date: 11/20/2014. This is what I found on top of it:
VT 6670 PCIe 1GB V/D/H

message edited by technomannt2


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#5
January 12, 2015 at 20:55:18
I don't know if it would help but there's a firmware update for the LG:

http://www.lg.com/us/support-produc...

Also, although they're sata and therefore on different cables, you might try just having one at a time connected and see if that makes a difference.


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#6
January 13, 2015 at 10:30:10
If you have the hard drives in a RAID configuration then you probably want to re-install Windows after changing the configuration in the BIOS. Depending on the motherboard you may have some SATA ports that can't be setup as a boot device. You need to read the manual to understand how to configure the BIOS.

Review all the links below to learn how to setup the drives and BIOS.

http://h10025.www1.hp.com/ewfrf/wc/...

http://h10025.www1.hp.com/ewfrf/wc/...

http://h10025.www1.hp.com/ewfrf/wc/...

http://h10032.www1.hp.com/ctg/Manua...

http://h10032.www1.hp.com/ctg/Manua...

http://h10025.www1.hp.com/ewfrf/wc/...


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