Toshiba Stuck on boot screen

December 11, 2011 at 08:50:09
Specs: Windows 7

Hi,
I have a Toshiba Satellite A215-S4807. When I start it, it freezes at the screen that says 'In touch with tomorrow TOSHIBA'
At the bottom it says 'Press F2 for setup Press F12 for boot device selection'
I've tried both those keys as I switch it on and F12 does nothing. F2 however says 'Please wait' but then nothing happens...It just keeps like that... when I press 'esc' a black screen appears that says:
1919 M System RAM Passed
1024 KB L2 Cache
System BIOS shadowed
Video BIOS shadowed
ATAPI CD-ROM: hL-dT-sT DvDrAm gSa-t20N

Press F2 for setup Press F12 for boot device selection

Again, nothing happens when pressing any key...
Then I press 'alt+ctrl+del' and goes back to the 'In touch with tomorrow TOSHIBA' screen.... nothing else works...
Can anyone help, please.


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#1
December 12, 2011 at 12:34:54

If the unit can POST, test the HDD with the manufacturers (of the HDD) disk check utility (see the various test software here in Post #1)

Could be bad motherboard, faulty component - RAM, DVD/CD ROM, HDD, Modem. Unplug it from power, pull out the battery, RAM, any other components that you can - HDD, DVD/CD rom, WiFi adapters, Modem, USB/Flash memory cards and other peripherals (if applicable). Then plug the laptop into AC power and try to turn it on to see if there's any life to it. If there is, add back in one thing at a time and test boot each time:

- Battery
- RAM - inspect RAM slots, blow out with compressed air
- HDD
- DVD/CD rom
- WiFi adapter
- Modem
etc...

MOOOOooove! OH and you're welcome!


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