Toshiba Satellite P50-A turns on but screen is black.

August 23, 2016 at 16:09:31
Specs: Windows 8
Hello,

I have a Toshiba satellite p50-a laptop and today when I tried to turn it on the power light came on but the screen remained dark. I've also noticed that when the adapter is plugged in to charge it , the charge lights don't go on. I've tried taking the battery out and running it like that but I get the same result, power goes on but no image.

After its on I can't even turn it back off, I have to physically removed the battery or take out the adapter for it to turn off. I also tested the adapter on another laptop and it works fine.

Hoping someone might have some ideas as to why this would happen.

I just wanted to mention that I don't notice the hdd initialize when it turns on, the dvd drive does work.

message edited by Edi750


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#1
August 23, 2016 at 20:58:00
To isolate the problem, try an external monitor.

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#2
August 24, 2016 at 16:32:42
I had to replace the display ribbon in my Toshiba. The screen flickered by any movement. Even if the HDD doesn't initialize you should be at least able to get to the BIOS, but you have a black screen. It also could be the screen itself has gone bad. Another possibility could be a bad motherboard since the charge lights are out. Have you had any thunderstorms recently?

I don't need to be right, but I am never wrong.

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#3
August 24, 2016 at 16:52:49
So, I tried hooking up an external monitor to it today and still nothing, I even tried the hdmi port but still not image. Today however when I plugged it in the charge light does come on now, and so does the "on" light but I still don't think the hdd is initializing. I'm going to try to get an external hdd enclosure to recover any data from the hdd.

The other thing that I mentioned is that the laptop still won't turn off even if I hold the power button down. I physically have to remove the battery for it to shut off.

No thunderstorm, the only thing that happened was a glass of water fell on it and water spilled on the table (not the laptop). I only found a small amount of water under the laptop. I opened the laptop and found no water inside.

message edited by Edi750


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#4
August 29, 2016 at 15:14:12
In my Toshiba I was getting a boot loop because a single screw was grounding the laptop. Maybe you have a wire pinched or a screw to tight/loose. You could get an install disc and see if it boots from the disc. That will check the motherboard without the hdd. Try it with and without the hdd plugged in. Another problem I had with another laptop is from all the hard boots I had to do on it, I eventually had to clone the drive and replace it. That solved a lot its issues.

I don't need to be right, but I am never wrong.

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#5
August 29, 2016 at 16:07:16
Try this boot disk.

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://i.imgur.com/DdozUxq.gif
Lazesoft Recovery Suite Home Edition video tutorial
https://vimeo.com/106789683
Tutorials
http://www.lazesoft.com/guide.html
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...
How to Burn a Lazesoft Recovery CD
http://www.lazesoft.com/burn-a-boot...

Other ways.

Dead laptop
http://is.gd/93NPwV
http://www.laptoprepair101.com/lapt...
http://www.laptoprepair101.com/lapt...


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#6
August 29, 2016 at 16:11:43
Thanks for all the replies and suggestions, I will give these a try when I get home.

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#7
August 29, 2016 at 16:14:13
Fingers crossed, good lick.

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#8
October 4, 2016 at 17:21:59
Just a quick follow up...I ended up getting the laptop fixed. I sent it to Toshiba Canada and they replaced the motherboard and lcd. The lcd had a broken hinge, which didn't affect the laptop, they just replaced it because the hinge was broken. The problem was the motherboard, no post issue, and I ended up paying $220 for everything, which is not bad considering that the cheapest motherboard I found was around $300.

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#9
October 7, 2016 at 23:19:44
Thanks for coming back to let us know. It always works out through intelligent design and of course natural selection.

I don't need to be right, but I am never wrong.


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