Toshiba laptop Will not boot

April 2, 2010 at 16:23:25
Specs: Windows XP, ?

Hello,
I was handed a Toshiba Satellite 2800-s201 with Windows XP installed on it today. Specifically, I was told that the owner was online with it one night and it started to run slow. Then the anti virus started reporting that it was finding large numbers of viruses. The next day, he went to turn on the computer and it would not load the operating system.

When I got the computer, I turned it on and found that it loaded long enough to load the loading toolbar, which started at and is stuck at about five tick marks.
Upon rebooting, I tried to use F2 and use all of the boot locations that I have software for, name cd-rom, normal partition and the recovery partition. I did not have anything on floppy to try it. Nothing worked.

I finally got the computer to recognize and to boot from the CD-ROM but it gets stuck on the "Press any button to boot from CD" screen.

I have tried using the Reset button and it does not help.

I am thinking a HDD failure, but I am not quite sure?


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#1
April 2, 2010 at 19:23:23

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities
http://www.tacktech.com/display.cfm...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

If you have a Toshiba hard drive, Toshiba does not have a diagnostic utility.

Seagate's Seatools will test any brand of hard drive, use the long test, but it can only attempt up to get rid of up to and inc. 99 bad sectors on Seagate and Maxtor hard drives (which wipes the existing data from the hard drives by writing all zeros to it).

"I finally got the computer to recognize and to boot from the CD-ROM but it gets stuck on the "Press any button to boot from CD" screen."

If it doesn't have a legacy floppy drive or a USB floppy drive or you don't have a USB floppy drive yourself, it has to be able to boot from a CD.
Try disconnecting the hard drive to see of you can then boot from a CD, or you could connect the hard drive to another computer by means of a simple adapter, in order to test whether it's okay. You could also install it in an external enclosure, connect to another computer, however I've found you can't run hard drive manufacturer's diagnostics on a drive in a USB connected external enclosure.


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#2
April 3, 2010 at 09:30:54

I removed the HDD and finally got the computer to boot from the CD. It started to load until it got to the where it needed the "partman.exe" (I am not sure I got that exactly correct or not but I am pretty sure that it is a reference to the partition manager executable on the HDD). This loading stops right there.

Once I put the HDD back into the computer, it does not load from the CD, no matter what I do. (In BIOS, the computer sees the HDD as the primary).

The computer does have a floppy drive, though I am not sure what to put onto a floppy or where to get it? (I do see the links there).

The HDD appears to be a 6 gig Toshiba HDD2144. (Those are the main numbers that I see).


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#3
April 3, 2010 at 11:30:06

The problem computer's bios must detect the hard drive in order for the diagnostics program to be able to find the hard drive. If the drive does not spin on the problem computer, the hard drive is probably toasted. If there's something else wrong with the hard drive, the bios may or may not find the hard drive., and that may interfere with the bios working properly.

If you can't get the problem computer's bios to detect the hard drive, then the only way you can test it is to hook it up to another computer.

You make a bootable diagnostics floppy by executing the download to make one on another computer, then boot the problem computer with that floppy. See the links in Response 1 .
You may need to change the Boot Order or similar settings in the problem computer's bios if it doesn't find the bootable floppy automatically and boot from it, or press some other key to have a choice of which drive you boot from.

Toshiba does not have hard drive diagnostics.
Download the Seagate SeaTools download that makes a bootable floppy and use that


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Related Solutions

#4
April 22, 2010 at 13:29:21

Thank you to all who helped to this point and I am sorry that I let it go this long before updating this.

I obtained and burnt Seagate's SeaTools for DOS to a CD. I then ran the short, long and acoustic tests. The first two test declared that the HDD passed. The acoustic just give a popup that say the drive will go idle now and then another one that say "The drive will now go idle. Click the Done button.

The computer still does not load the operating system.


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#5
April 22, 2010 at 17:52:40

It sounds like there's nothing wrong with the hard drive itself.
Did you test it when it was installed on the subject laptop, or when it was connected to another computer?
........

"...I was told that the owner was online with it one night and it started to run slow. Then the anti virus started reporting that it was finding large numbers of viruses. The next day, he went to turn on the computer and it would not load the operating system."

That sounds like the effects one gets when crap made by the makers of "rogue" anti-malware software has been loaded from a contaminated web site. The symptoms are FAKED and the messages are generated by the crap that was installed, not by the anti-malware software that was already installed by the computer user. The intention is to get the computer user to scan their computer with their anti-malware program for free, the catch being you have to buy the anti-malware prgram to get rid of what the scan finds, at least some of which was made by the maker of the anti-malware program in the first place.
However, that crap does not cause the computer to not load the operating system, because you wouldn't be able to buy the software if the computer could not boot normally. By any chance did the user randomly try things to get rid of the contamination?

"I removed the HDD and finally got the computer to boot from the CD. It started to load until it got to the where it needed the "partman.exe" (I am not sure I got that exactly correct or not but I am pretty sure that it is a reference to the partition manager executable on the HDD). This loading stops right there.

It could not have been referring to a file on the HDD if the HDD was not installed.

When you boot from the XP CD, a lot of files are intially loaded into a ram drive (virtual drive), even when no hard drive is present. The file is probably one of those.

There is no partman.exe on XP CD - closest is \i386\diskpart.ex_ , partmgr.sy_
There is no partman anything in the XP installation after it has been installed either.

diskpart.ex_ and/or partmgr.sy_, is probably extracted fronm the CD during the initial loading of files, as diskpart.exe and/or partmgr.sys

You should get NO ERRORS AT ALL when reading files from the CD during Setup. If clicking on Retry or similar does not help...
If you DO / DID get errors, something was not right !
See Response 7 in in this,
http://www.computing.net/answers/ha...
starting at
BELOW

"Errors reading from the CD can be caused by....."



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#6
April 22, 2010 at 21:25:00

It was attached to the computer. I believe that it is a SCSI HDD and I do not have another SCSI to check it.


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#7
April 23, 2010 at 21:10:22

I've never heard of a laptop having a SCSI hard drive.

I searched using: Satellite 2800-s201 hard drive
- it uses an IDE (a.k.a. EIDE) hard drive.

If you haven't seen a laptop IDE drive before, it has more pins on it's connector than a desktop IDE drive.
- two extra pins for +5v and power ground, so the connector to the laptop has 42 positions (41 pins on the drive, one is missing) including those.
- four extra pins, outside of where the connector to the laptop goes, 2 of which can be jumpered to set the drive to slave, the other two can be jumpered to set the drive to cable select - the drive is set to master when there are no jumpers on those pins.
......

Well in that case, it sounds like you got the SeaTools bootable CD to boot fine on the subject laptop.


Have you tried booting into Safe mode or Enable VGA mode ?

If not, one or both of those may get you to the desktop.

What happened after that?

Did the computer freeze, and if so, how long did you wait for something to happen?

Did the computer reboot automatically?
If so,
- remove any bootable CD
- press F8 repeatedly while booting, and when the boot choices menu appears, choose
Disable automatic restart....

That should allow the computer to boot into Windows a bit farther, and you'll probably see a Blue SOD.
If so, copy down what you see.
e.g.
STOP: 0X0000xx (we don't need the stuff in brackets after that)
If a problem file is named, it's often at the end of the text.
If you see that, copy down the file name.

Tell us what you saw.
.......

If you can't get Safe or Enable VGA mode or Disable automatic restart mode to work....

Clean the laser lens on the CD drive, if you haven't already done that, with a tissue or a soft cloth. Usually you can easily see the laser lens on the CD drive's tray when the tray is ejected and there is no CD on the tray.

Is the XP CD you're using an original disk or a copy?
If it's a copy, a CD-R should work fine, but other types of burnable disks - e.g. a CD-RW - may not read properly in a drive they were not made in.

Assuming the CD is an original or a CD-R, boot the computer with the XP CD.
You should have no problems loading the initial files from the CD.
(if you DO have problems loading files from the CD, there's something wrong - see the part starting "You should get NO ERRORS AT ALL ..." in Response 5 )
When you get to the first screen, press R to go to the Recovery Console.
run chkdsk /r c:

( After you press R you will see the Recovery Console black screen.
It will look for Windows installations, then list them.
In most cases, it lists only 1. C:\Windows
Type the number, press Enter.
Usually that's press 1, press Enter

You will then see a line
.......Password:
- if there are no asterisks - "stars" - *'s - the upper case of 8 on the keyboard - after Password, just press Enter

type: chkdsk /r c: (press Enter)
(a space after chkdsk and /r)

That will take a while to run.

When it's finished, type: exit (press Enter)
to exit the Recovery Console and reboot the computer.

Do not press the key to boot from the CD.
See if Windows will then load normally. )


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#8
April 24, 2010 at 09:49:39

Now that is some information. Thank you very much.

OK, here is what I can tell you in response to your post.

You are quite correct in that it is IDE or E-IDE and not SCSI, by your analysis of the pin count.

I did get the SeaTools CD to boot and run, I ran a short, long and acoustic. The first two passed and it did not repair anything. The acoustic had one popup that said something to the effect of HDD will go idle now and another that said to click done.

I have tried to boot into Safe, Safe with Networking, and all of the other options in the Special Boot Options. Nothing works.
What happens is the computer attempts to boot and the loading bar starts to move, usually a move of about three bars, then it hangs. It does that on the Normal and Last Good Configuration. On the Safe modes, it loads about 6-8 of the drivers and freezes. (I have let the computer attempt to cycle through the boot for as long as 5 hours and as short as three minutes).

The computer is not rebooting at all and it does not display a BOD at all. It attempts to load and hangs at the beginning of the loading process. (As observed by the loading progress bar on the screen).

Disabling the automatic restart in the special boot options has no effect, as the computer is still not booting into Windows. By the way, the CD is a factory version of Windows XP Professional and I have attempted to use two seperate copies of these.

I cannot get the computer to load the Setup files from the disc at all. It just bypasses the disk and tries to load the LAN and HDD. (Boot order is CD-LAN-HDD-Other).


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#9
April 24, 2010 at 21:40:02

If the SeaTools CD works fine, the "factory" XP CDs should work fine.

"I cannot get the computer to load the Setup files from the disc at all."

Have you tried cleaning the laser lens ?
If not, do that.

Then try an XP CD again.

If it still won't load properly.....

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.

For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.

Try booting from the XP CD again.
..........

If you manage to get the XP CD to load the initial files, at the first text screen, press R (for Repair) to go to the Recovery Console.

Run chkdsk /r

Try booting normally

If you're not familiar with using the Recovery Console...

It will look for Windows installations, then list them.
Usually it finds just 1. C:\Windows
Type the number then Enter.
Usually that's type: 1, press Enter

You will then see a line
......Password:
Usually there is no password. Don't type anything. Just press Enter.

Type: chkdsk /r c: (press Enter)
(a space after chkdsk, and after /r )

That will take a while to run.

When it's finished
Type: exit (press Enter)
to exit the Recovery Console - the computer will reboot.

Do not press a key to boot from the CD.

See if Windows will then boot normally.

If it won't, I have further instructions.
.........

"Boot order is CD-LAN-HDD-Other"

LAN should not be before HDD unless the computer is normally booted from a business or institutional network rather than from the hard drive. For some laptop bioses, if LAN or similar is before hard drive, if there is no network connected, the bios does not attempt to boot the hard drive.


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#10
April 25, 2010 at 01:29:03

Now I cannot get the SeaTools or the XP OS disc to run. BIOS sees the HDD and CD-ROM.
I have cleaned the lens.
I had cleaned and reinserted the RAM, after removing the battery and AC adapter. I did this again just to be sure.

I did, once this morning, get the XP OS disc to load the initial files and it went into the recovery console. I ran the chkdsk /r option and it ran for about 30 seconds and said something about no disc found.



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#11
April 25, 2010 at 08:26:01

This is a relatively old laptop, and optical drives don't last forever. It sounds like the optical drive needs to be replaced.

"I ran the chkdsk /r option and it ran for about 30 seconds and said something about no disc found."

Did you type chkdsk /r
or
chkdsk /r c:
(a space after chkdsk, and after /r )
the latter is the right way.


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#12
April 25, 2010 at 14:17:29

It is possible that the CD player is either intermittently or completely nonoperational at this time.

In answer to your question, I only put in chkdsk /r. I was not aware of a necessity to define what drive, as I thought it automatically loaded to the C:/ drive. If I can either find another CD player laying around here that will fit into that computer or get it to load again, I will attempt to run the proper code and will let you know as soon as I can of the results.
Thanks for the help.


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