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Toshiba laptop Start Up Problems

February 13, 2010 at 13:55:39
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mavis,
when i power up my laptop it starts to open then goes to a black screen, and tells that an error occured in windows and gives options for how to reboot, but no matter what options i choose it gives a quick flash of the blue screen of death and then back to the beginning. i do know the last thing the system did was it said updates had been installed and the computer would restart now or later, i choose later, then i left it open and went away, the computer shut down and it wasnt plugged into a power source, so it could have go dead before it got to restart i dont know, and also i have no idea of the exact os or cpu/ram, the os was originally windows xp. any help would be greatly appreciated
thanks,

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#1
February 13, 2010 at 15:30:54

... if you can tap <F8> key @ bootup to Windows Advanced Options and select "Disable automatic restart on system failure" so that one can see the "BSoD" and post back the error code message ......... thx ......for the "pm"


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#2
February 13, 2010 at 15:59:58

mavis,
i started up hit (f8), then disabled automatic restart, it took me to a screen to select the operating system to restart, the only one listed was microsoft windows xp home edition, i selected it then, the screen went blue and read,

a proplem has been detected and windows has shut down to prevent damage to your computer.

if this is the first time youve seen this stop error screen, restart you computer. if this screen appears again, follow these steps.

check to be sure you have adequate disk space. if a driver is identified in the stop message. disable the driver or check with the manafacturer for driver updates. try changing video adapters.

check with your hardware vendor for any bios updates. disable bios memory options such as caching or showding. if you need to use safe mode to remove or disable components, restart your computer, press f8 to select advanced startup options, and then select safe mode.

technical information:
stop: 0x0000007e (0xc0000005,0x8050edd3,0xf733b8,0xf79730b4)


there is no drive identified, and i dont know what the rest of the message means,
thanks


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#3
February 13, 2010 at 16:17:30

... was there a file name also displayed?

ie: STOP: 0x0000007E (0xC0000005, address, address, address) usbhub.sys or *.dll ?

... SYSTEM_THREAD_EXCEPTION_NOT_HANDLED ?

... more info if poss... please

... can you boot into "safe mode" via <F8> ?

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Related Solutions

#4
February 13, 2010 at 23:34:15

mavis,
hey, i typed every single letter and number that was on the blue screen, also when i hit f8 and try to boot into safe mode, right after i hit safe mode it starts to boot, then the bsod quickly flashes and then back to the beginnig, were it says

we apologize for the inconvenience, but windows did not start successfully. a recent hardware or software change might have caused this.

it tells me to choose last known good configuration, but nothing happens


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#5
February 14, 2010 at 08:03:18

... which options are open to you(?)

... do you have the Toshiba reconfiguration cd's ?

... do you have a xp cd? ... repair install maybe an option.

... do you know the cd serial number of the installed xp?

... is there any data you wish to save on the harddrive?

... please answer all questions .......thx


... just stumbled across this concerning updates click> #Response Number 2

.

..................... there is an alternative


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#6
February 14, 2010 at 11:37:34

i am open to try anything you say, because at this point i have a laptop that has been rendered worthless,

i have 1 toshiba cd, its called
toshiba recovery and applications/ drivers dvd

i dont have an xp cd, the os is the one pre installed on computer, and i dont know the serial number

and yes, there are a few files on the harddrive that i dont have backed up, i have a portable harddrive but i hadnt synced it with my laptop in about a week,

this is all the info i have to answer your questions, you mention alternatives, please elaborate

thanks


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#7
February 14, 2010 at 11:49:59

"...i have a portable harddrive" ... usb (?)

... I am sending you a download link via "pm" extract the "iso" from the zip file and burn the image to cd this will do that > Mirror 8 Provided by ImgBurn

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#8
February 14, 2010 at 12:19:47

... its a stripped down Hiren cd... bootup with it

... select mini xp ... when it loads open windows explorer on desktop

... click onto "C:" drive (is that "your" drive ... should be)

... you should be able to plugin your (usb) drive and copy your "few" files to it. (might have to close/open explorer again!)

... see if this works... click "start" > programs > ERDsystem Restore, navigate it to +My computer +C: and click "Windows" folder, "check" Rollback to existing Restore point

... pick a nice early date if it lets you!....let me know how you get on.

... who knows that might fix it.... if not your "toshiba recovery" should when you bootup with it.

... the recovery may ask for serial so before you use it do this first:

... open Windows Explorer click onto "HirensBootCD" then open "HBCD" folder and ""Wintools" folder right click open "Produkey.bat"

... in the Produkey window click "file" (tab) or icon below it

... "select source" check "load product key from external Windows directory" ...browse to and click "Windows" folder

... the product + serial should now be displayed (write'em down)

.............. l8ter.........


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#9
February 14, 2010 at 14:04:47

mavis,
when i try to extract files from bootup.iso, it ask for a password,


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#10
February 14, 2010 at 22:36:01

... thats right... there should be a window that say's

... "password is whats before 007"

... did you not see any window?

... mavis007

.

*note... if "Produkey" window is too big, move the mouse cursor to the top of the "produkey" window clicking the blue top so that it turns darker (highlights) then tap your "tab" key so that every tab click moves to a position box ...ie the "OK" box

... I found the window too large but I could see the top of the "OK" box when the tab key moves it to there [press enter] ...................hope this makes sense!

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#11
February 15, 2010 at 00:37:43

mavis,

... see if this works... click "start" > programs > ERDsystem Restore, navigate it to +My computer +C: and click "Windows" folder, "check" Rollback to existing Restore point

so far i am to this point, i click the "windows" folder, i dont fully comprehend the rest of the instructions, what does "check" mean, under the the expanded "windows" folder has many subfolders, i dont know which one i need to click on to rollback

thanks


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#12
February 15, 2010 at 07:44:19

... just click the "Windows" folder then OK

... "next" in the "ERDsystem Restore" program window "check/tick"
Rollback to existing Restore point


.


*note when XP is running it is recommended that you execute a Windows System Restore from a restore point of your choice. The ERD System Restore Wizard should be used to perform the bare minimum of actions that will enable a Windows XP system to start.
The ERD System Restore Wizard does NOT restore the following information:

* ACL changes on files and folders support
* SAM Password hashes
* Attribute changes
* Alternate data streams


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#13
February 15, 2010 at 09:01:53

... "rojo" ... before you use your "Toshiba recovery" if the above does'nt work please wait I may have something else for you.

... looking into it now..... "it's up to you"

.


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#14
February 15, 2010 at 10:17:43

mavis
... what do i do after i run the erd system restore, i selected a date and the program ran, at the end i clicked finish and the box close.... what now

thanks


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#15
February 15, 2010 at 11:10:28

... reboot your laptop remove the cd and see if that worked!


***********************************************************
Do the above first! (reboot)

... "rojo" ... I've just sent you another download link!

... extract the content of the "zip" file to your external drive(usb?)

... content = 1 folder(hotfix) with 2 files inside

... bootup with the first downloaded CD attach the external drive.

... open the "ERDsystem Restore" program again +navigate to and click "Windows" folder press "OK"

... now open Windows explorer and navigate to your external drive to the "Hotfix" folder open it and right click open "HotfixUninstall.exe"

... do you now see a list of all the "updates" in the "Hotfix" window? ... if not then maybe a "next" button to click.

... when you do see the list with updates cancel the "ERDsystem Restore" program

... leave the "HotfixUninstall" window program open and check/tick the last few(?) updates (for removal)

"...i do know the last thing the system did was it said updates had been installed and..."

... after ticking the relevant dated boxes follow the procedure next button(?)

... when done reboot!

***********************************************************

... did you manage to "search" find and copy your "few" files to external drive?


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#16
February 15, 2010 at 11:46:30

mavis,
... reboot your laptop remove the cd and see if that worked!
-- didnt work

and yes i managed to find 2 of the files i needed, but there are 2 more i need,

also, when i boot wit the hiren cd, a message pops up that reads--
windows cannot find 'd:\hbcd\wintools\autorun.exe'. make sure you typed the name correctly, and then try again. to search for a file, click start button, and then click search.

i am now trying the hotfix file.

thanks


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#17
February 15, 2010 at 11:55:07


i have done the hotfix procedure,
do i remove the cd before i reboot,

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#18
February 15, 2010 at 12:09:52

... do'nt worry about "autorun.exe" ... somethig I overlooked in my rush its not on that cd lol ... like I said "stripped"

... best to remove the CD or it may boot from it again

... "but there are 2 more i need" << file name search c:

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#19
February 15, 2010 at 15:10:00

mavis,

were up and runnin,

thanks so much


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#20
February 15, 2010 at 15:17:56

... wonderfull

... @ least I know its tried and tested ... now

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#21
February 16, 2010 at 13:17:52

mavis,
the udadates are ready to be installed came back, i clicke install now, and the the comp crashed again, i ran my disk again, but what do i do to get these updates to go away, i went to a later to in the hotfixuninstall, now when i reboot it says, malicious software was removed, and a microsoft windows malicious software removal tool pops up, should this help

thanks


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#22
February 16, 2010 at 13:48:01

... as the update(s) were(?) the problem I guess I should of suggested that you disabled them untill Mickey soft sort themselves out after July.

... go to "start" run (type) wuaucpl.cpl [press enter]

... turn 'em orff ! ...who needs em anyway!

"...malicious software removal tool pops up, should this help..."

... never used it! ... if it works use it... what can I say?

... its always best to backup your data and you have a way out if need be, your Toshibe recovery disc (never been used?)

... always willing to answer your questions.


.


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