Toshiba laptop sound problem

December 9, 2015 at 04:27:12
Specs: Windows 64
Toshiba satellite L755. When watching videos, the sound will work for about a minute or 2, then it just goes mute. If I pause it for a little then play again, the sound comes back. It is not just the video sound either, it is all sounds. When the sound cuts out, I plugged in external speakers, and the sound was still playing. right when I unplug the speakers, the internal speakers start working just fine again. I have checked for viruses and installed what I think are the latest drivers from the Toshiba website. Display drivers and sound drivers. Still no fix. Also installed windows updates, No fix. Any ideas????

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December 9, 2015 at 10:32:53
Seems like you have a hardware fault, such as a poor connection or component fault inside. It could even be the speaker socket. Unless you are into fixing laptops internally about the only thing I can suggest is that you try rapidly putting the speaker plug into the socket several times (with the computer off). If the changeover connection is at fault this action might clear it.

Always pop back and let us know the outcome - thanks

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December 9, 2015 at 14:05:02
Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
If we have to run Farbar more than once, refer this SS.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
Instructions on how to use ZippyShare.

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