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Toshiba laptop boots to Built in HDD password

March 26, 2010 at 07:28:58
Specs: Windows xp

Hi,
I have a Toshiba Satelite pro 6100. Lately the laptop started rebooting and switching off. The screen would go blue then black and lots of technical writing. But Today when I switch on all I get for a few seconds is Toshiba across screen as normal but then it goes to a Black screen and all it says is---- Built in Hdd password=

I really need to get serious legal documents off my laptop. What do I do, from what i read its looking bad.

Does anyone have passwords i can try or software to download. How will I get my documents

thanks in advance


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#1
March 26, 2010 at 08:09:20

Toshiba came up with a fix for that...you need to update the BIOS to version 1.90.

"Made a change to prevent the message requesting for HDD password to appear when the HDD is malfunctioning"

http://askiris.toshiba.com/ToshibaS...

Download the above, double click, then read the instructions for the "Boot CD-ROM Installation Method"



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#2
March 26, 2010 at 12:02:58

Thank you I will try that. Sorry but I am no expert. What is BIOS? and When I switch on my Laptop all I have is a complete black screen and up in top left corner it says Built in HDD password=

Its looking for a password. No Mention of BIOS

When I download the above link , How do I install it on laptop. Do I burn to cd and put it in laptop. Will that work


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#3
March 26, 2010 at 18:41:00

BIOS = Basic Input / Output System. It's a program contained on a small memory chip on the motherboard & holds all the basic hardware configuration information. Think of it as a tiny OS...it's purpose is to allow the CPU to properly interact with all the rest of the hardware components in the system. It's the 1st thing that loads when you boot up a computer & the 1st thing you see on your screen.

Manufacturer's periodically release BIOS updates which have more up to date info about HDDs, CPUs, memory, etc. Many times these updates also contain 'fixes' for problems that have been identified, such as your "Built in Hdd password=" message.

The instructions on how to update the BIOS are included in the download that I linked to in the other response. You will have to download the file (2610v19.exe) on a different computer, double click on it to unzip it, open the folder, then read the instructions for the "Boot CD-ROM Installation Method". Once you create the bootable CD, pop it in your laptop, boot off it & perform the update.

After you've done that, you *should* be able to boot into Windows. Backup all your important files ASAP because your HDD may be on it's last legs.


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Related Solutions

#4
March 27, 2010 at 06:50:22

Hi. Thanks for your help. I downloaded file off another laptop on to a CD-R . I inserted disc into problem laptop and nothing happens. All I have is a black screen with Built in Hdd Password wrote on it.


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#5
March 27, 2010 at 07:13:56

That means your BIOS isn't configured to boot off the CD-ROM drive. You need to enter the BIOS & reconfigure the boot order settings, placing the CD drive in the # 1 spot & moving the HDD to # 2.

Here's how to enter the BIOS setup program:

http://laptopforums.toshiba.com/t5/...


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#6
March 27, 2010 at 07:45:30

Sorry I managed to make a booteable CD-R.
Screen now says

Prepareing to start your computer
this may take a few minutes. please wait...

and alot of technical writing

A:\>


and it stays that way

how long wait


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#7
March 27, 2010 at 08:08:32

"Sorry I managed to make a booteable CD-R"

OK, what did you put on the bootable CD-R?

"and it stays that way....how long wait"

That's as far as it's gonna go. You didn't do as I instructed. I supplied the download link & the instructions, but you have to READ them!

---------------------------------------------------
4) BOOT CD-ROM INSTALLATION METHOD
---------------------------------------------------
If your Toshiba PC is equipped with a bootable CD-ROM device (CD-ROM, DVD-ROM, DVD-RW, DVD-Multi, etc.), and you have access to a CD writer (burner, either installed in your Toshiba PC or in another PC), you can create a bootable BIOS installation CD-ROM using the ISO CD image, 2610v19.iso, provided in this distribution. Once you create the bootable CD-ROM, simply boot your computer from the resulting CD.

To boot from CD, you can either hold down the "C" key while you turn your computer on, or you can use HWSetup to change the boot priority so the CD drive boots before the HDD.

Note, if your CD burner supports it, you can use a rewritable CD (CD-RW) disc to create the bootable BIOS installation CD-ROM. Be sure to erase the rewritable disc (if it has data on it) before you proceed. Once you are finished updating your system's BIOS, you can erase and re-use the rewritable disc.

IMPORTANT NOTE: Creating the bootable BIOS Installation CD requires a specific set of steps that is unique to each CD authoring application. You cannot simply copy the ISO image to a blank CD and expect to be able to boot from it.

All you need to concentrate on is what I have highlighted in blue. Here's a program that you can use to convert the ISO file & burn it to a disc:

http://www.filehippo.com/download_i...


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#8
March 27, 2010 at 08:25:50

Thank you for your help. As I said I am abit pc ignorant and I am sorry if I annoy you but I do appreciate your help.

Firstly I downloaded http://askiris.toshiba.com/ToshibaS...

Secondly I burnt a booteable cd-r disc via NTI Media maker

I inserted disc into dodgy laptop

I held the letter 'C' Down

And the screen said
Prepareing to start your computer
this may take a few minutes. please wait...

and alot of technical writing

A:\>


Now what have I done wrong or what have I forgotten? Thanks

I will recheck booteable disc


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#9
March 27, 2010 at 08:45:28

2610v19.exe

I keep burnin that to cd-r.

When I open it it says 16 files unzipped but I cant see files, it keeps prompting me to use on current laptop or copy to floppy diskette


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#10
March 27, 2010 at 08:47:18

OK, one last time. I'll explain it a little differently this time;

1. Download & install ImgBurn 2.5.1.0 from the following link:

http://www.filehippo.com/download_i...

2. you should already have downloaded the BIOS file from the other link & unzipped it. The unzipped folder will be named "2610v19". Inside that folder is an ISO file named "2610v19.iso". Right click on it & select "Burn using ImgBurn". When ImgBurn comes up, pop in a blank disc, wait for it to be recognized, then click on the icon on the bottom of the left column.

3. Once the BIOS boot disc has been created, simply boot off it & let it do it's thing. When it's finished, remove the disc & reboot the system.


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#11
March 27, 2010 at 09:16:46

When I down load the link it prompts me to unzip files I click unzip and it says 16 files succesfully unzipped, I click ok and another pop up comes up.

TOSHIBA
Please select the method by which you want to install the Bios

1. Diskette installation

2. install from windows

3.show instructions.

What do I do or where do I find the 16 files or the iso file you mention


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#12
March 27, 2010 at 13:15:02

You're really starting to piss me off. I have duplicated every single step on my PC & have had no problems whatsoever.

Did you install the ImgBurn program? You can't do sh!t without it. If you haven't already done so, go back to the link I supplied, download & install it.

Got it? OK, moving on....

After you double click the 2610v19.exe file, it unzips into a folder named 2610v19 & places it in the C:\ directory. If something else pops up, close it...you don't need it!

Go to My Computer, click on C:\, then find the folder named 2610v19. Inside that folder, find a file named 2610v19.iso. Right click on it & select "Burn using ImgBurn". When ImgBurn comes up, pop in a blank disc, wait for it to be recognized, then click on the icon on the bottom of the left column.

Once the BIOS boot disc has been created, simply boot off it & let it do it's thing. When it's finished, remove the disc & reboot the system.

Hopefully you got it this time because I'm NOT explaining it again!


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#13
March 27, 2010 at 14:19:09

I put .iso file on to disc. Inserted disc & left it do its thing
to find Same writing.

Prepareing to start your computer
this may take a few minutes. please wait...

and alot of technical writing

A:\>

I explained Im no genius and I thanked you everytime and had no intention of pissing you off. I am in a Jam and have been very appreciated but now finally after doing everything you say and spending 2 days trying fix this thing it did not work. I think I am the one who is the most Pissed off at this stage.


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#14
March 27, 2010 at 16:57:45

Just to let you I got it workin. The laptop was slugglish and not responding and finally when I scrolled over files to save them it switched off.

I have tried disc all over again and it wont start up
it now says'' IDE #0 error '''and it boots up and it asks to switch of ac power and when I do, it just reboots and nothing
Now I give up


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#15
March 27, 2010 at 17:21:58

If you go all the way back to response # 1 & read what I copied from the Toshiba website about the BIOS update, you can make an assumption. Here's what it says:

"Made a change to prevent the message requesting for HDD password to appear when the HDD is malfunctioning"

The last view words tell the tale...the HDD is malfunctioning.


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#16
March 27, 2010 at 17:28:50

Thanks for the Help

All I wanted was a few more seconds


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