The cd/dvd drive not recognized

Hewlett-packard / G60-519wm
September 8, 2011 at 20:33:11
Specs: Windows 7, 3GB
The cd/dvd drive on my G60-519WM notebook is not working properly. A cd will spin but not play. When I go to My Computer the cd/dvd drive does not even show up there. What do I do to fix this problem?? Thank you SO much in advance!!!

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September 8, 2011 at 21:02:29
Have you, or is it possible anyone else who has had physical access to this laptop
- dropped it, or subjected it to a physical jolt ?
- spilled liquid on it, or exposed it to liquid such as rain, or sprayed it with liquid ?

Has there been a power failure event, or lightning strikes in your area, when the AC adapter was plugged in since the DVD drive was last detected / worked properly ?

Does the DVD drive show up as being detected in the computer's bios Setup ?

Click on Computer, select System Properties from the top bars, click on Device Manager on the left on the resulting page.

Is there a yellow ! (exclamation mark) or a red X beside the entry for your DVD drive ?

Do you have more than one third party (did not come with Windows) burning program installed ?

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