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System Crash bout 2 weeks ago

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Name: Kosat
Date: December 3, 2003 at 13:42:26 Pacific
OS: Xp pro
CPU/Ram: amdxp 2600barton/1gig pc3
Comment:

My computer crashed about 2 weeks ago and i think because of a little program called 3dcanvas which was searching for incompatibility errors. It is supposedly a "top rated" porgram on Download.com
i got the following error message...

Technical Information:

**Stop 0x0000008E (0xC0000005, 0xBFA87B1B, 0xB1EA9A84, 0x00000000)

***Ati3duag.dll - Adress BFA87B1B base at BFA17000, datestamp -3f7a3780

Beggining dump of physical memory.
Physical memory dump complete.

I suspect that this crash may of been because of this little program. or it may have been becasue of incompatiblity issues with my ati drivers.

Some info on my pc dealing with error message:
A7N8X-X Nforce2 400
Ati radeon 9800 pro with catalyst 3.9 drivers
*NO spyware or viruses that can cause crashing.

May my ati drivers be the problem??

also what does it mean when it says physical memory dump?? does this actually decrease my amount of physical ram??

Last question ....Will using system restore help fix the problem as well??
thanks alot.



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Response Number 1
Name: Badboy
Date: December 3, 2003 at 13:47:00 Pacific
Reply:

What will your computer do now?


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Response Number 2
Name: Kosat
Date: December 3, 2003 at 14:31:15 Pacific
Reply:

well....my computer works fine now....but i went into safe mode and i deleted the program. im not taking any chances this time


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Response Number 3
Name: Badboy
Date: December 3, 2003 at 14:35:33 Pacific
Reply:

I'm glad things are working for you.

When I do something like that, I'll make a Ghost image of the C: drive so I have an "undo" if I need it.


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Response Number 4
Name: Kilja
Date: December 29, 2003 at 13:01:26 Pacific
Reply:

I have been having that problem continually, and just upgraded to XP to see if it would help. Part way through anything it would spit out the same error, hours, minutes, whenever it felt like it. Mainly when I was playing Direct3D games. It's a software issue, but I don't know what the hell the problem is on my system.


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Response Number 5
Name: peter boyle
Date: January 5, 2004 at 12:26:19 Pacific
Reply:

I've had the same problem, which seems to stem from file ati3duag.dll. I'm using Windows XP.
About every two weeks I get the scary sounding blue page full of warnings.
I'm trying to find an uncorrupted copy of this dll file, when I'll copy it to my system, and see if this makes any difference.
A search shows me that this file occurs on my hard disk in three places,
C:\I386
C:\windowsasystem32
C:\drivers\video\addon


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