Hello All,
I have a problem with my sound. I have had one for a while now. After i start to listen to music, or play a game, my sound quits and becomes non responsive. I can still do things on my computer as normal, but sound is gone.If any suggestions please post.
Thanks,
Eric
Also, I believe my drivers are up to date.

Is this an onboard chipset or a PCI card?

its a sound card if that's what you mean

The sound card may be sharing an IRQ with another high bandwidth device. Check resources under device manager to see what else is using the IRQ assigned to the sound card. Also, verify the motherboard chipset drivers have been installed.

ummm...I'm decent with compiters, but I haven't worked much with the device manager..how do I check to see if any program is using the same IRQ...what is IRQ...sorry I'm just not advanced

computers*

right click My Computer> properties> Hardware> Device Manager> Highlight Computer> under view, select resources by type> expand Interrupt request(IRQ). That should give a list of numbers from 0 to 20 or so. Look for the sound card to the right of an IRQ. Look for OTHER hardware using the SAME number.

ok..there are 2 other programs using the same number..what should i do now

one is:

AMD 756 PCI to USB Open host controller

and the other:

Vortex Multifunction PCI Parent

Shut the computer down. Unplug from outlet. Open case and move sound card to a different unused PCI slot. Also download and install the latest chipset drivers for your MBoard.

Alright, I will do that and see what the results are, much appreciated.

ok, i changed to a different slot, and the result was a different number with two other devices..

my Ethernet card as one

and the Vortex Multifunction PCI Parent

I will get the updates for the motherboard, and see if my conditions improve. Thanks, if I should do anything else please advise

You may also have the option of assigning an IRQ in the BIOS. Before you try that be sure ALL the drivers are up to date.

I have Mozilla Firefox, you must not have the option of using windows update as I did before. I remember it found what drivers I needed and then I downloaded them. I had IE 7 before and uninstalled for security reasons. Do i have to search for everything individually now... I have Automatic Updates by the way.

Motherboard chipset drivers aren't part of Windows. They come from the MBoard maker or chipset maker.
By the way, are you overclocking your CPU? 755MHz isn't a stock AMD clockspeed.

well...I'm not sure..When i click on system information in My Computer, it says 755, but I used Belarc Adviser and it said the following

Processor a
750 megahertz AMD Athlon
128 kilobyte primary memory cache
512 kilobyte secondary memory cache

Main Circuit Board b
Board: MSI MS-6195
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. A6195KMS V1.6 06/20/00

Is the main circuit board what i have to update?...I'm sorry that I don't know that much.

any help..?

My last question about overclocking was directed toward you personally. If you don't know about OClocking then it probably isn't an issue. You didn't state wheather moving the card helped or not.

Sorry..I don't even know what over clocking is.. and no it didn't fix the problem. I said it just changed to a different number in the IRQ's with two different programs. So nope it didn't. Thanks And I'm not over clocking.

Lets go back to the beginning. Did you make ANY hardware or software changes to this computer recently?
Do you know what the programs AdawareSE and Spybot Search & Destroy are? If not, I suggest you download and install both of them. Run Adaware first, after checking for updates. Then run Spybot Search & Destroy, also after checking for updates. Find Both programs here:
http://www.pcworld.com/browse/1727/...

I have both of those and have used them for a good while now. i also have AVG Malware that I scan with everyday. So that area of my computer is covered. I think it is some kind of hardware problem. Maybe the IRQ's like you said. And did I make any changes to hardware, nope, except move the sound card as you said.

I forgot I also have SpywareBlaster.

This same sound card has always been installed in this computer and did work properly at on point?

When I switched to XP I got a new sound card. I have had this problem for sometime now. A techie installed it on my PC. I just thought i would be able to fix the problem myself with some help.

so no, i guess it never as been exactly fine.

Look at the specs for your MBoard in Belarc. I seem to recall seeing something here about a compatibility issue with some sound cards/chips and VIA MBoard chipsets.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) MSI MS-6195
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
750 megahertz AMD Athlon
128 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: MSI MS-6195
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. A6195KMS V1.6 06/20/00
Drives Memory Modules c,d
60.05 Gigabytes Usable Hard Drive Capacity
46.37 Gigabytes Hard Drive Free Space

ATAPI CD-R/RW 8X4X32 [CD-ROM drive]
DVDROM 1 0X [CD-ROM drive]
3.5" format removeable media [Floppy drive]

HP Photosmart 8200 USB Device [Hard drive] -- drive 1
HP PSC 1610 USB Device [Hard drive] -- drive 2
SAMSUNG SV0602H [Hard drive] (60.06 GB) -- drive 0, s/n 0507J1FT922174, rev RH100-09, SMART Status: Healthy 512 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' has 256 MB
Local Drive Volumes


c: (NTFS on drive 0) 60.05 GB 46.37 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Eric 2/18/2007 1:41:41 PM (admin)
WheelerDealerAdmi 2/17/2007 8:02:48 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

HP Photosmart 8200 Series on USB002
HP PSC 1600 series on USB001
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller NVIDIA GeForce4 MX 4000 [Display adapter]
CTX 17.7 [Monitor] (17.7"vis)
Bus Adapters Multimedia
AMD 756 PCI to USB Open Host Controller Aureal Vortex 8830 Audio (WDM)
Aureal Vortex Game Port
Unimodem Half-Duplex Audio Device
Communications Other Devices
Lucent Win Modem

3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX)
primary Auto IP Address: 75.60.212.24 / 24
Gateway: 75.60.212.25
Dhcp Server: 192.168.0.1
Physical Address: 00:01:03:C0:DA:37

Networking Dns Server: 192.168.0.1
USB Human Interface Device (2x)
HP PSC 1600 series
PC/AT PS/2 Keyboard (84-Key)
Logitech-compatible Mouse PS/2
Vortex Multifunction PCI Parent
NT Apm/Legacy Interface Node
Generic USB Hub
HP Photosmart 8200 Series (DOT4USB)
PSC 1600 series (DOT4USB)
USB Composite Device (3x)
USB Mass Storage Device (2x)
USB Printing Support (2x)
USB Root Hub
Virus Protection [Back to Top]
AVG 7.5.441 Version 7.5.441
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 02/13/2007 Microsoft Security Bulletin Summary) have been installed.

Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
no verification data S867460 on 6/2/2006 (details...)
no verification data M886903 on 6/3/2006 (details...)
Internet Explorer
no verification data SP2 (SP2)
MSXML4SP2
no verification data Q927978 on 11/15/2006 (details...)
Windows Media Player 10
no verification data KB911565 (details...)
no verification data KB917734_WMP10 (details...)
SP0
passed verification KB911565 on 2/18/2006 (details...)
passed verification KB917734_WMP10 on 6/16/2006 (details...)
Windows Media Player 6.4
no verification data KB925398_WMP64 (details...)
SP0
passed verification KB925398_WMP64 on 12/14/2006 (details...)
Windows Media Player
SP0
passed verification KB911564 on 2/17/2006 (details...)
Windows XP
SP2
no verification data KB811113[SP] on 1/21/2006 (details...)
SP3
passed verification KB873339 on 1/21/2006 (details...)
passed verification KB885250 on 1/21/2006 (details...)
passed verification KB885835 on 1/21/2006 (details...)
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Windows XP
SP3 (continued)
passed verification KB908531 on 4/15/2006 (details...)
passed verification KB910437 on 1/21/2006 (details...)
passed verification KB911280 on 6/16/2006 (details...)
passed verification KB911562 on 4/14/2006 (details...)
passed verification KB911567 on 4/15/2006 (details...)
passed verification KB911927 on 2/17/2006 (details...)
passed verification KB912812 on 4/15/2006 (details...)
passed verification KB912919 on 1/21/2006 (details...)
passed verification KB913446 on 2/17/2006 (details...)
passed verification KB913580 on 5/11/2006 (details...)
passed verification KB914388 on 7/12/2006 (details...)
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passed verification KB914440 on 11/11/2006 (details...)
passed verification KB915865 on 11/11/2006 (details...)
passed verification KB916281 on 6/16/2006 (details...)
passed verification KB916595 on 7/12/2006 (details...)
passed verification KB917159 on 7/12/2006 (details...)
passed verification KB917344 on 6/16/2006 (details...)
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passed verification KB918118 on 2/17/2007 (details...)
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passed verification KB919007 on 9/14/2006 (details...)
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Windows
SP1
passed verification IDNMITIGATIONAPIS on 11/11/2006 (Microsoft Internationalized Domain Names Mitigation APIs)
passed verification NLSDOWNLEVELMAPPING on 11/11/2006 (Microsoft National Language Support Downlevel AP

That is quite a list. Your MBoard doesn't have a VIA chipset. Why did you replace the sound card in the first place?

I think I had to because it wasn't going to be compatible with XP. It was a couple of years ago, and I didn't really know much about computers, so we had a person my father knew work on it because we were having some serious problems. Now that I look back on it I'm not real sure if I could have kept the old one or not. Like I said I think it was out of date and was the source of our problems before. Also, as I said, I think I was only like 12, and wasn't into the workings of the computer yet.

Something in the posted specs is confusing to me.
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller NVIDIA
Do you have a PCI controller card installed in this computer?

Also, I think there is a soundblaster based onboard sound chip on this MBoard. Look at the back for ports for sound off the MB.

To answer your first question...I'm not sure if I have a PCI controller. OOO...I think i might know why it is saying that though. I have a card with 2 USB ports, that i plug a USB bus into. IF that is what you mean. To answer your second question, there are no ports for the motherboard on the back.

Then again, I don't know... The 2 USBs are right below where I plug in my mouse and keyboard.

The word nvidia is what I question. I don't understand why the harddrive controllers have a driver by nvidia.
You have a sound card. Look at the back of that card where you connect the speakers. There are there connectors there. Look up higher, right by the USB connectors. Is there another set of connecters just like the ones on the sound card?

ooo...no...i thinki see why you are questioning...When i paasted the info nvidia goes with the vido card GeForce4 MX 4000 right below...i don't know why it has Nvidia up there when i pasted it, and there are no ther ports on the back for sound.

Well...It seems to be getting worse for some reason. The computer is still running great, but like I've said I lose my sound when I play a game or try to watch a DVD.

Are you sure you are installing the correct drivers for your sound card? When the sound goes out does it stay out or come and go?

When it goes out, its gone, no coming back. I don't think it ever has, I always have to restart. I have updated before several times, but I will again, but await a reply.

Well...I don't know how I'm gonna update my drivers actually. I can't seem to find a legitimate site for my sound card. O this mess just continues.

Download a program called Everest Home edition and run it. This can tell you what sound card or chip you have. Find Everest here: http://www.majorgeeks.com/download4...

It says I have an Aureal Montego 2. Does this program help with updating drivers too..?

Just try googling for that driver.

Is driverguide.com a legitimate site...? It seems to be, so I'm going to get the drivers for the Aureal Vortex 2, since I couldn't find an Aureal site.

Driver guide is OK.

After you get the driver file, unzip it to a folder and remember where it is. Then go to device manager and remove the sound card there (might be multiple entries for the different components). Then reboot. When Windows finds new hardware point to the driver file you unzipped.

LOL...I can't find a driver. This is killing me...I found a site, but it is like several years old. I can't get the program it gives you to work either....AHHHH shoot me

I googled it, and it seems like this stupid card that is in here now doesn't work too well with XP. I tried one site that had a patch but like i said the program wouldn't open..

http://members.driverguide.com/driv...

do you think this might work...I am really getting frustrated here..

I'll check back in the morning. Thanks for the help.

you installed a sound card, and you have a sound card on your motherboard. You need to disable the sound card on your motherboard.

o tay, how do i do that..? And how do you know there is one one the hard drive..Thanks for the post :-)