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Supply as much background info as you can.
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.
The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
Does your mboard have onboard sound but you think it has stopped working?
Have you had to replace the computer's power supply?
Have you checked the current voltages - +3.3, +5, and +12v - in the bios Setup to see if those are within 10% of nominal?
The term "CARD" is frequently mis-used. It's a card ONLY if it's removable and it plugs into a slot on the mboard inside the computer case. Is this SB audio chipset on a physical card you installed in a PCI or ISA slot?
It is NOT a CARD if it's built into the mboard, or if it plugs into a USB port.
What model is this SB audio adapter? If the chipset is on a PCI or ISA card, the model is usually printed on the surface of the board - CTxxxx or SBxxxx - tell us what that is.
If it's built into the mboard, it ain't a card - the (Creative) chipset model is stated in the mboard specs, and/or the mboard manual, and it's usually printed onbviously on the main chip for it.
XP does NOT have support built into it for detecting all SB (Creative) chipsets - if the chipset came out after 2000 or so, you will probably have to find and install the XP (or 2000) drivers, and other software for it.
If the SB (Creative) chipset is built into the mboard, you may need to get the drivers and software for the sound from the maker of the mboard or system's web site.
If the SB (Creative) chipset is built into a USB connected audio adapter, XP almost certainly will NOT have the proper drivers for it and will probably not recognize it. In most cases you must install the proper drivers and software BEFORE you plug in a USB audio adapter. otherwise it won't work properly.
If it's a PCI card
- do NOT install it in the last PCI slot on the end closest to the center of the mboard - that slot is forced to share it's IRQ with the video, and the only type of card that is likely to NOT have problems with being installed there is a PCI video card.
If the SB adapter is on a physical PCI or ISA card,
- does the computer work fine when you unplug the card?
- does Windows find a generic titled device when it is plugged in while booting? E.g. PCI audio adapter, or Multimedia adapter, or similar?
- if it's a used card, are you sure it's not damaged? Does it work fine in another computer?
- did you UNPLUG or otherwise disconnect the AC power to the PS on the computer when you plugged in or unplugged the card? ATX mboards are always powered in some places, even when the computer is not running.