Sony Vaio does not shut down, restarting

October 21, 2011 at 07:43:35
Specs: Windows 7
My Sony Vaio laptop got infected with virus two days back. It kept on opening a no. of web browser windows again n again. Following the instructions of Sony call centre expert, I executed the recovery mechanism. It seems ok now except that it does not shut down and reboots again and goes into Quick Web Access mode, opening the Splashtop browser.
Any clues ???


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October 21, 2011 at 10:10:24
For future reference, you posted this in the Hardware Forum, it should have been posted in the Software > Security & Virus Forum.

Recovery mechanism? Explain...

If you did a Restore, the virus may still be there. If you did a complete system recovery, that is - reinstalling Windows, that should be enough to eliminate the virus, unless the virus hooked into the Recovery partition (if applicable).

Never heard of splashtop browser...

MOOOOooove! OH and you're welcome!

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