|We have no way of confirming that you should have the rights to remove passwords on this computer. |
Do you have a legitimate reason for why you can't remember a password you had to use every time you used the computer ? ?
If you have never known the password, you wanting to know about how to remove it is what a thief or someone who knowingly or unknowingly bought a stolen laptop would want to know.
Case is important regarding passwords - whether characters are upper or lower case.
Modern laptops are well protected from you removing passwords, for obvious security reasons.
Removing or unplugging the cmos battery will not get rid of passwords on newer laptops - the info about the specific passwords is NOT in the Cmos - therefore, "Cmos killing" programs are useless for newer laptops - it would have to be more than about ten years old or older in order for that to even be possible. The specific passwords info and the info about whether there is one is stored on a separate chip on the mboard that cannot have it's data contents erased by removing the power to it. If access to the hard drive is passworded, the info about that is stored on both that separate chip and on the hard drive in a data area that is not accessible when you use any normal progam.
"Sony wont help without a receipt but honestly who has a receipt from 2000?"
It sounds like you do have the separate chip on the mboard that cannot have it's data contents erased by removing the power to it, otherwise Sony could tell you how to remove it, and/or if you could find a service manual for it, it would probably tell you how to remove the passwords in that.
Did you register the laptop with Sony? If you did, that may be sufficient proof that you're the legitimate owner. Most brand names won't help you regarding removing passwords if you aren't the original owner.
If you don't have a hard drive access password enabled, this model is old enough you may be able to buy a used mboard cheaply for this model on the web that has no passwords enabled.
If you DO have a hard drive access password enabled, replacing the mboard with one that has no passwords will allow you to access the bios or the system, but the hard drive will still be "locked".