|I am helping a friend who is installing a Sony DVD/CD drive on his Dell computer. I am teaching at school and do not have the specirfic model number for either the Dell or the Sony.|
Installed the Sony drive as a Master on the secondary IDE channel and the Maxtor Hard Drive is on the primary IDE channel as Master.
Went into BIOS and it sees both drives and shows both as listed above.
When I restart and come into the desktop, one time I had "found new hardware and installing" but it just sat there and never did install. It also never showed that it had not. It just disappeared.
I went into control pannel and it does not recognize the Sony DVD drive. In Device Manager it shows that it recognizes the drivers for the Sony but not the hardware. It has a yellow apostrophe in front of the Sony DVD.
I have tried forcing a hardware install but it won't recognize the DVD hardware.
I checked the jumpers on the Sony to make sure it was set for Master.
I've also switched the ribbon cable and ran the hard drive off of the secondary IDE as a Master and the Sony DVD off of the primary IDE as a Master. That didn't work either. The hard drive and thus the operating system worked but the Sony did not even show in Device Manager at all.
Please let me know what I have missed. I have tried everything that I know.
Thanks for any and all suggestions.