Some keyboard letters on HP laptop don't work.

September 18, 2015 at 11:23:05
Specs: Windows 7
HP Elitebook 6930p
Recently took into GeekSquad because screen dead..replacement not available, so returned to me with above defect. Separate monitor works fine, except for dead keys.

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September 18, 2015 at 12:27:46
They probably didnt install the keyboard ribbon back inccorrectly, although its easy to do yourself i would personally take it back for them to correct.

Look here to correct your keyboard issue

Would you be comfortable replacing the screen if you colan find one online? If so we could help guide you on how to do it

message edited by AlwaysWillingToLearn

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September 18, 2015 at 12:32:20
I assume you mean laptop keys. Well, it's almost certainly another hardware fault so it seems to me it is life expired. If you feel like trying, this is how you replace it:

Always pop back and let us know the outcome - thanks

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September 18, 2015 at 13:38:37
Thanks for the prompt reply. Will return to the Geeks, and let them correct. Much appreciated.

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