Solved solve the smart event error in dell hard disk

July 3, 2012 at 04:41:07
Specs: Windows Vista, 8 GB
my hard disk is not working properly its showing SMART EVENT error. How can i resolve this problem?

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July 3, 2012 at 04:45:14
✔ Best Answer
a SMART event error would suggest that your drive is not functioning to be potential, in other words it is failing.

i would recommend that you back all your data up and change the drive.

however if you have warrenty on your Dell then you can have them do this for you.

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July 3, 2012 at 07:22:49
Don't rely on Dell to save your data. If you return it under warranty they will just replace the drive and do a clean install - your data will be gone so, as AWTL says, back up your data before doing anything else.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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July 3, 2012 at 07:27:36
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

You DO NOT get SMART errors reported unless there is something wrong with the hard drive, or the hard drive has gotten a lot hotter than it should have.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

Seagate's Seatools will test (almost) any brand of hard drive.
Do the long test.

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

If the hard drive itself DOES NOT pass the diagnostics, you need to replace it, and replace at least the Windows installation if not all of the original brand name software installation, and copy the personal data you don't want to lose to elsewhere from your present hard drive, if that's still possible.

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July 23, 2012 at 14:02:31
Hi saisony

My name is Vikram and I work for the Social Media and Community Team at Dell.
I will suggest you to run the Dell diagnostics to ensure the error is genuine. Please restart your system and keep tapping "F12" as soon as the Dell logo appears. Please select "Diagnostics" and press enter. Please make a note of any error code/message that you get and reply back with the same. Also please let me know if your system is still under warranty(in case you are aware of the same).

Glad to assist you!

Thanks and regards
Dell Social Media Responder

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