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slow running computer - low CPU mid RAM

May 11, 2010 at 17:44:23
Specs: Windows 7

I have recently (6 weeks ago) bought a new
computer specs:

i7 930 2.8Ghz
MSI Pro-E QPI 6.4GT/S motherboard
6gb DDR3 RAM
1TB HD
ATI Sapphire HD5770 1Gb Graphics card
650W cooling fan

It came preinstalled with Windows 7 home
premium 64bit and initially worked great.
However after a week I had to undergo a full
system restore as it would boot but nothing
would run (the desktop would come up but no
files programs menus would open).

After reinstalling from scratch it has not done
this however in general operating it freezes for
2-5 seconds every 15mins or so. The CPU
speed never exceeds 10% and the RAM is
never over 35-40%. It does not seem to be
running hot. After the first issue I made sure to
install virus protection (AVG) as soon as I first
booted it.

In particular it freezes when running programs
such as Chrome, Word 07 and especially VLC
(even with cache rates at 1000). I will use the
computer for rendering shortly and would like
to sort problems before I have to begin
rendering.

Is the problem likely to be a hardware or
software issue - I have talked to the company I
bought it off and they are certain it is software
but does anyone have any tips before I
undergo yet another complete restore. I have
undertaken a SeaTools driver scan which has
returned no problems...

Any help would be much appreciated!!
Thanks


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#1
May 11, 2010 at 19:36:16

It really sounds like a hardware problem, either heat or the power supply. If you are sure it is not a heat problem(have you checked in the bios what the temps are) with the cpu, then I would thoroughly check the power supply.
You could also run mem tests to see if it is the ram like this one from Microsoft

http://oca.microsoft.com/en/windiag...


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#2
May 12, 2010 at 05:46:48

Thanks for your response capt. Have checked the temperatures.
CPU running between 34-36C (93-96F) and System temp is
41C (107-109F) and IOH at 68-70C. Comparing these to other
values for the MSI X58 it seems normal. How would I determine if
its a power supply problem?

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#3
May 12, 2010 at 07:30:51

Check PC Health in the BIOS screens to find both the temperatures and the voltages currently supplied.

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#4
May 12, 2010 at 08:34:35

I would honestly go back to Windows 7 32 bit, or XP.

I would also not use the restore disc, it is probably 50% worth of junk that you don't need / will never use. Do a fresh install of only Windows 7 + the drivers needed, nothing more.

And can an Admin move this to the Windows 7 section as this is not a General Hardware post.

PowerMac 9600(1 ghz G4)
512mb RAM
50gb SCSI
ATi 9200 PCI


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#5
May 12, 2010 at 15:48:05

Voltage also seems normal.
Outlander - when i restored it it was not with a restore disk it was
purely windows 7 as a fresh install onto a wiped harddrive.

So you think this is purely a software issue rather than faulty
hardware?


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