Screen only turns on when laptop battery is unplugged.

June 25, 2016 at 15:19:39
Specs: Windows 10
Turning the laptop on with fully charged battery results in black screen.

Turning the laptop on with ac adapter+battery plugged in = black screen.

With laptop battery unplugged and ac power attached, screen works normally. Plugging in the battery at this point causes the battery to work normally.

I already tried getting a new ac adapter and battery to no avail. Any ideas?

Ive already checked the ram and tried draining the laptop power as well.

message edited by Riplaptop123

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June 25, 2016 at 16:10:18
First: make/model of laptop?

How old?

Could be that the charging circuit has failed (internal of the laptop).

"Channeling the spirit of jboy..."

message edited by T-R-A

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June 25, 2016 at 17:24:05
Toshiba satellite - 2 yrs old

Charging light turns on when i plug in charger. Additionally, battery chatges correctly when turning it on without a battery and then plugging the battery in.

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June 25, 2016 at 17:58:31
This is an upgrade from Windows 7?

It's possible there could be a driver issue. Have you checked for updated drivers?

Also try turning the screen brightness up and down while it is plugged in.

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Related Solutions

June 25, 2016 at 20:33:08
It's not a driver or operating system issue if this happens right when you turn it on, most likely a bad battery.

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June 25, 2016 at 20:55:47
The upgrade was from 8.1 and ahppened about a year ago.

I already replaced the battery

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June 25, 2016 at 23:07:58
Where did you get the new battery? They're not all equal.

Check in bios setup and see if there are any battery options.

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June 26, 2016 at 00:10:17
Of course THX. Cheers.

I didn't read the opening post properly.

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June 26, 2016 at 05:12:08
There are no battery options under the bios.

In regards to the battery, I assume it isnt faulty since it works normally if I plug it in after booting.

The laptop essentially does not boot if I have the battery plugged in

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June 26, 2016 at 05:49:34
I've had this issue on Satellite 555's and 855's. Have you checked Toshiba website for an updated bios flash?

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June 26, 2016 at 11:27:49
Turns out my bios is out of date... however, when tying to install the new bios, my battery has to be plugged in while the comp is being restarted. cause of this, the computer does not boot. Ill try to find a way but thanks for the idea. Ill let you know if it works once I figure out how to update without damaging my laptop.

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June 26, 2016 at 22:43:34
Outdated doesn't mean bad. The download page for the bios will usually list the issues which prompted the newer version. See if it shows any battery or power fixes.

If you get it updated and the problem persists and are satisfied the battery is OK then it must be a hardware problem with the charging circuitry.

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June 28, 2016 at 22:24:27
Hi Riplaptop123,

There are the few options which may resolve your problems of Black Screen:

i)You can Check hard drive: There may be chances that you have downloaded anything and due to which the virus has entered into your system. That virus will affect your hard drive which makes the windows unbootable. For this, you have to check the hard drive status.

ii)You can Check Motherboard: You can check your motherboard to assure that whether it is working properly or not. If it’s not working properly it signifies that it needs replacement.

iii)You have to Reinstall Windows: After all the above attempts, this will be the last option which can help you to troubleshoot the issue of Black Screen of Death as this results into the loss of your precious data from your hard drive.

You can also go through to understand the concept of Black Screen of Death and then you can easily resolve your problem related to it.

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