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Scanner - Canon N640P

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Name: Kerse
Date: August 8, 2002 at 08:51:51 Pacific
Comment:

Scanner had been working fine with Canon 450 ptr. Have new 40Gb HDD also fine, but now scanner won't scan! Its "panel" comes up, but "Preview" gives a "communication problem" report. Have ckd all cables and settings. Ptr still fine. Canon no help.
Any ideas please: now suspecting scanner, which still under warranty.



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Response Number 1
Name: techtony
Date: August 8, 2002 at 12:45:55 Pacific
Reply:

Try unplugging the power cord to the scanner for 1 minute. Then replug. This will reset the scanner.


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