sabrent pci soundcard sbt-sp6c driver problem

Dell / XPS M1530
December 27, 2010 at 10:25:01
Specs: Windows Vista, 2.001 GHz / 2045 MB
the driver of this sound card doesnt install, and i dont want to buy another sound card
im using windows 7 ultimate 64 bit

See More: sabrent pci soundcard sbt-sp6c driver problem

Report •

December 27, 2010 at 10:44:27
I doubt you'll find a driver for that card, especially 64 bit.

Report •

December 27, 2010 at 10:46:38
should i buy another sound card......?
what recomends?
or what should i do?

Report •

December 27, 2010 at 11:04:48
The card may not have come with "drivers" software on the CD that came with it for Vista or Windows 7.

Software available here - you may need to scroll right to see the download icons - the first icon on the right is for Windows 7 , the second icon on the right is for Vista, from the left side, on the SBT-SP6C line.

Whether it can be used with 64bit OSs, I don't know. If it can't be, you'll get an error message regarding that when you try to install it.

"Audio Chipset: CMEDIA CMI8738"

If they cannot be used with a 64bit OS, then search the web using something such as:
64bit drivers CMI8738
(the I is a capital i)

People frequently install sound software the WRONG way.

Sound and video "drivers" always have associated files that must be installed properly along with the actual drivers. If you install only the actual drivers, it's likely the device will NOT work properly.

Unless the instructions for installing a device tell you otherwise......
(this ALWAYS applies to sound adapter software.....) .
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

The same applies no matter when Windows finds New Hardware !

(The following also applies if you want to re-install the sound software)

If you DID install drivers that way, go to Control Panel - Classic View - Programs and Features and Un-install the software you installed, reboot, DO NOT install drivers while booting.

If there was nothing to Un-install there, or on any case, look in Device Manager (reboot at least once first if there was something to Un-install there) , and if the sound device is still listed, RIGHT click on it and Un-install it (that may take a while).
If it was still listed in Device manager, reboot at least once after you have un-installed it.
DO NOT install drivers while booting, and then install the sound software the right way !

Where is Device Manager in Vista and Windows 7 ?

Double click on the Computer icon, click on System properties in the top bar, Device Manager is on the left.

Report •

Related Solutions

December 27, 2010 at 11:21:47
ok, first, im no SO n00b, its the first time i install a sound card.
i did put the sound card in a pci slot, then, after it booted, i installed the drivers downloaded from the sabrent page, the windows 7 icon, the first from left to right.
i unzipped the rar with WinRAR, and doble clicked on the setup.exe
later, i got a "not allow platform 0".

i didnt see any thing related to the pci sound card in the device manager.

so..... i will unistall the onboard sound card drivers and then install the new pci sound card drivers.

what else should i do?

Report •

December 27, 2010 at 12:10:46
I have no idea what the error message would be if the "drivers" do not support being installed in a 64bit OS - it may NOT say "64bit operating systems not supported" or similar.

If you can't get the Sabrent drivers to install, then search for 64bit "drivers" for the CMEDIA sound chipset it uses.

If you DID install drivers when "New Hardware" popped up, then you DID install the sound software the WRONG way ! That's VERY common !

You don't need to un-install the onboard sound drivers.
Windows 95 and up allows you to install the software for more than one sound adapter, but Windows can only use one of them at a time. .
The sound adapter device you installed the software for last becomes the default sound device.
If you want to change the default Device, you can do that in Control Panel - Sounds under Output Devices - the one with the green check mark is the current default sound device - you can change that to any other sound device listed there by RIGHT clicking on it.

Report •

December 27, 2010 at 12:21:23
Windows ever noticed me about "New Hardware", so, i had to install the driver manually from the setup.exe.


Report •

December 27, 2010 at 12:44:38
My pc:
AMD Phenom II X4 945
Sapphire ATI Radeon HD 5770

Report •

December 27, 2010 at 21:23:22
"Windows ever noticed me about "New Hardware", so, i had to install the driver manually from the setup.exe."

You probably SHOULD get a "New Hardware" pop up after you have installed the PCI card, after you boot the computer, either while booting into Windows, or shortly after the desktop screen loads.

It should be detected as a Multimedia Device or similar. If it isn't detected, the software for it probably won't install.

You DO NOT plug in the PCI card while the computer has live AC power connected to it.

DO NOT plug it into the last PCI slot, of the PCI slots, closest to the center of the mboard. That PCI slot is forced to share it's IRQ with the video, and any PCI card other than a PCI video card is likely to have problems when installed in that PCI slot.

I looked at and downloaded the Sabrent Windows 7 download. It's a *.zip file .

I extracted it with WinZip.

Did you extract the download's contents properly ?

When it's properly extracted, it makes a \Win7 folder in whatever folder it was extracted to, and in that \Win7 folder there are 5 folders and fifteen files, including Setup, in the root folder. One of the folders - \Program - has CmiInstallAudio64.exe , so this "drivers" software does support being installed in 64 bit Windows 7 .

Double clicking on Setup SHOULD work fine, providing you actually extracted the download's contents properly.

I searched for files in \Win7 (and it's sub folders) that have the text: "not allow platform 0" in their contents - nothing found.

Only two files have: "not allow" in their contents, and both are not necessary for the sound to work.

Report •

December 28, 2010 at 09:43:40

has the "VIA VT1818 8-Channel High Definition Audio CODEC" for onboard sound .

That uses newer technology than the Sabrent card's CMEDIA chipset does.

VIA Vinylâ„¢ VT1818S - 8 channel HD Audio Codec

If you don't need to use the game port on the Sabrent card, or it's Karaoke feature, the sound you get from the onboard sound is probably superior to the sound you get from the card.

If you do need a game port, you could buy a USB adapter for that.

Report •

Ask Question