router not communication with modem

Dell / DIMENSION 4600
March 8, 2009 at 14:03:20
Specs: Microsoft Windows XP Professional, 2.394 GHz / 1022 MB
My ISP recently made changes to the settings on my modem & now my D-link router will no longer allow me to connect to the internet. The only way I'm able to connect to the internet now is by connecting the ethernet cable directly into the back of the modem. Any help in this matter is greatly appreciated.

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March 8, 2009 at 18:01:56
Unless your ISP made changes to prevent you from using a router with your connection, then the usual process is:
1) make sure the router is set to use DHCP for the WAN or Internet connection.
2) power down both, the router and the modem. that means completely remove any power to the modem.
3) power the modem back up, allow a minute or so for it to "boot".
4) with the router's WAN or Internet connection port plugged into the modem's Ethernet port, power on the router.
If the router doesn't get connected to the Internet then you can try accessing the router's setup interface and see if there's any clue as to why not. Otherwise, you will have to ask your ISP to help you out.

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March 8, 2009 at 19:37:27
Thank you for your input, will give this a shot & let you know if it works. Much appreciated.

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