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Really bad sound distortion

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Name: smeee
Date: November 24, 2008 at 10:21:08 Pacific
OS: xp pro
CPU/Ram: 3.2ghz amd am2 x2/4gb ddr
Comment:

I really can't figure out what's wrong here. I have an Auzentech X-Fi prelude soundcard and basically when I play the game STALKER Shadow of Chernobyl the sound screws up on the entire computer. The main menu music is usually okay and so are the intro movies and what not but in-game when sounds are playing some are either distorted to the point that they sound just like pure static, or, they have sudden cracks of static in them (you can hear the sound, say a characters voice and every second for instance there will be a sudden distortion that lasts for a nanosecond).

This problem, though, replicates itself elsewhere. For instance playing music in WMV or using other things like VLC will cause the same thing to happen.

It started off only occurring in the game, and usually only after the game had crashed - so prior to the game crashing the sound in the game and on the computer would be fine. When the game crashed for whatever reason when I started the game up again the sound would be having this problem. Then I'd notice it if I tried to play music or whatever.

To rectify this problem I had to restart the computer. After a reboot the sound would return to normal, until of course the game crashed again.

Then it started to occur more frequently. This time the game didn't have to crash for the problem to happen. It would happen if, for instance, I'd opened up usually any other application like Firefox before I started playing the game. Once again a reboot was the only cure.

Now it does it all the time in the game. Rebooting doesn't seem to be able to cure it. A reboot only makes music in WMP or VLC play okay, but as soon as I start the game up again the sound goes.

I've tried uninstalling and reinstalling the sound drivers (which are the latest), uninstalling, reinstalling the game, even installing older sound drivers. I tried using different openal file versions with the game too but that just stops the sound working completely.

Is there any way I can completely reset the sound system without having to reboot the computer though?



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Response Number 1
Name: OtheHill
Date: November 24, 2008 at 11:28:57 Pacific
Reply:

Integrated sound uses CPU cycles. The sound is competing with the other tasks.

The reason it has gotten worse may be due to additional items using CPU cycles. Could be malware or other programs running in the background. Run some cleaners and an Anti-Virus program. Try CCleaner for the cleaner. Malewarebytes for malware.

Check Task Manager to see what is running.

Try right clicking on My Computer and choose properties> advanced> performance settings. You may be able to tweak the system a little there.


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Response Number 2
Name: adz929
Date: November 24, 2008 at 14:45:55 Pacific
Reply:

The OP is not using on board sound. My suggestion would be to turn off audio hardware acceleration in STALKER and see what happens. Next I would take the card out and try the on board audio to see if the problem is hardware specific.

Coffee...The true life blood of the IT Industry!


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Response Number 3
Name: smeee
Date: December 1, 2008 at 07:33:24 Pacific
Reply:

Well, i turned eax off at first in the game, that didn't make any difference. So I used the console to turn off sound acceleration. Still no difference. I restarted the game both occasions by the way.

Changed a few other sound settings like the cache size and channels (lowered them because they were already on max). No difference there.

Decided maybe there was a driver corruption going on something so I wiped my system clean, reinstalled everything and tried again. That time, no sound distortion, until I launched the game again later on, then it was back to square one.

I can't be bothered to go to the hassle of taking out the sound card just to see if it happens to the on-board audio or not. I'm going to put this one down to a screw up in the drivers because the sound card works fine for every other game I have and music and whatever. Its just when I try and play stalker, the sound goes all weird and then that moves to other sound applications once stalker is quit.


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Response Number 4
Name: OtheHill
Date: December 1, 2008 at 07:36:39 Pacific
Reply:

You may have the Integrated enabled in the BIOS. If you are not using integrated sound then Disable in the BIOS if it isn't.


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Response Number 5
Name: smeee
Date: December 3, 2008 at 08:33:15 Pacific
Reply:

Yea, it is turned off in the bios. Do you think Dolby Digital Live might cause trouble? I don't use DDL at all and its supposed to be switched off in the audio console but I did read in the changelog for previous drivers for this sound card that DDL was causing distortion in some games and applications, though it was supposed to have been fixed and also said it only happened when DDL is on.

I did try turning DDL on (not that I could use it anyway, because I don't use the digital output on the sound card, only the analogue), and the computer BSOD'd.


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Response Number 6
Name: smeee
Date: December 3, 2008 at 09:18:22 Pacific
Reply:

I've just tried uninstalling the DDL package. Made no difference at all. I also tried switching off my AV software, that didn't work either. Earlier I tried to use updated OpenAL drivers by putting the newer ones in the game's install folder replacing the old ones but, that just makes the sound stop working in the game completely. Lastly, I have no hardware conflicts according to device manager.


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Response Number 7
Name: OtheHill
Date: December 3, 2008 at 09:48:50 Pacific
Reply:

The Q and A below is from the FAQ in your manual.

What this means is that you may not see any conflicts in Device Manager but if your card is sharing an IRQ with another device that may be causing the distortion.

Be sure that you disabled the Midi and game port as well as the sound, in the BIOS.

Generally speaking the further away from the graphics card the better for sound cards.

You can view devices by resource in Device manager. This will show you what if anything is sharing the IRQ with the sound card.

While in Device Manager highlight Computer. Then click View> resources by connection> IRQ. This will show what is using which IRQ. Post what is sharing an IRQ with the sound card.

Q. Why is there a popping noise during playback?
A. Disable the onboard audio device (in CMOS menu) and update the motherboard chipset driver. Also try inserting
the sound card into another slot to for a secure IRQ resource.


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Response Number 8
Name: smeee
Date: December 3, 2008 at 10:10:49 Pacific
Reply:

Well, I looked at the bios, went through it all, there is no option to disable midi and game ports. Also here is a picture of the device manager IRQ list;

http://img509.imageshack.us/my.php?...

I'll try shifting the card to other slots later. I do have the most up-to-date chipset drivers installed already though.

For reference my motherboard is an M2N32-SLI Deluxe, bios is Award Phoenix 6.00


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Response Number 9
Name: smeee
Date: December 3, 2008 at 11:01:04 Pacific
Reply:

Okay so I tried shifting the card to a different slot then trying the game. Didn't make a difference at all.


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Response Number 10
Name: OtheHill
Date: December 3, 2008 at 16:04:09 Pacific
Reply:

From what I read the card is the first time Creative Labs has allowed a third party to build a card based on that chip.

That MIGHT mean they don't have the hardware down pat.

One other item the FAQs mentioned was to update to the latest version of the motheboard chipset drivers. You may or may not even have those installed at all. WinXP will install generic drivers but not as good as using the drivers from the motherboard maker. Go to their site and get the latest.

You didn't post the model of board so I can't help you with a link.

Could be something to do with the game itself too. I suggest you read the entire card manual and see if anything jumps out.


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Response Number 11
Name: smeee
Date: December 4, 2008 at 05:16:34 Pacific
Reply:

I dunno about the hardware, the prelude always got fairly good reviews, the downside to them was always the drivers because creative still essentially supply them to auzentech for use with the card.

Also i did mention the mobo in post 8. Asus m2n-32 sli deluxe. The chipset is nforce 5, and I got those drivers directly from nvida because the ones asus supply on their site are always out of date. I even updated the bios not too long ago.

Of course the distotion problem only started occuring after i installed shadow of chernobyl so, for all I know it is just a problem witht he game. Chances that'll be fixed are zilch though seeing as it would the developers have dropped support for in favour of their latest game, clear sky. That's why I hope it is just the sound card drivers.

Maybe I should email auzentech support and file a bug report or something.


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Response Number 12
Name: OtheHill
Date: December 4, 2008 at 05:37:29 Pacific
Reply:

If you did all that it doesn't seem there is much left to try. If it only occurs in that one game then it may well be related to that game.

You probably could experiment with the card settings and features to see if tweaking it for that game will help.

I am not a gamer but I will say I gave up on anything Creative labs had to do with when my SB Live card wouldn't play nice with a new build. They are all resource hogs. I am currently using onboard HD Realtek sound.


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Response Number 13
Name: adz929
Date: December 4, 2008 at 15:35:05 Pacific
Reply:

Being an avid STALKER fan myself, I can understand your frustration. The problem is that STALKER, both versions, is chock full of bugs. More than likely there is something within STALKER that is screwing up your sound drivers, that why the problem is still present after you exit STALKER. This is precisely the reason I asked you to try the onboard sound.

Coffee...The true life blood of the IT Industry!


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Response Number 14
Name: smeee
Date: December 5, 2008 at 08:46:17 Pacific
Reply:

Well, as the last resort I just tried the on-board audio. No audio distortion. I just did the things I normally do that apparently causes the distortion but stalker carried on going without any sound problems at all.

I think auzentech will be getting themselves a bug report then.


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