Random turning off

Alienware Area-51 m9750 notebook - custo...
January 4, 2010 at 20:36:52
Specs: Windows XP
We had to replace out optical drive and now we're trying to wipe the computer. However when we have the reboot disk in, the computer randomly turns off. When we have it on without, the computer is fine. Any suggestions?

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January 4, 2010 at 20:41:42
If it also happens with other discs as well
Then its likely a faulty new (?) optical drive (DVD Drive?)

You could locate the Optical drive's firmware update online and update it

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January 4, 2010 at 20:50:27
we ordered the optical drive straight from Alienware themselves, and just got it today. Not sure what the series is because it's in the computer and they didn't send us any paper work... We will try the regular cd...

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