Solved Random freezing - Help determine malfunctioning part.

October 25, 2012 at 23:57:46
Specs: Windows 7 Ult x64, i7-3930k(no oc)/corsair dominator 16gb 1800mhz
I have built my own pc, for several months it ran without a problem. Recently it has been freezing(screen stops, no mouse or keyboard). I have tried several things including memory tests/ refmat on a new hard drive. Event manager shows nothing, and im stumped as for what to do... Money is short at the moment and would prefer not to have to replace a part. although its.covered by warranty I would prefer to find out what part is malfunctioning before i send it out. Im on my phone at the moment sorry for bad typing

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✔ Best Answer
November 2, 2012 at 10:41:25
That's unusual - must have been something else that changed for it to suddenly require updating. Whatever, glad to hear you sorted it out and thx for letting us know.

Always pop back and let us know the outcome - thanks



#1
October 26, 2012 at 03:16:46
Test the hard drive to start with. You can test it with SeaTools for DOS from here:
http://www.seagate.com/support/down...

Save the downloaded ISO file. Now install IMGBurn from here: http://www.filehippo.com/download_i...

Use IMGBurn to create a CD from the SeaTools for DOS ISO file. Then boot your PC from that CD and SeaTools will launch. Select your hard drive and test with the Long/Extended test.


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#2
October 26, 2012 at 04:41:02
As I said ive done a fresh install on a completly new SSD and it still freezes

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#3
October 26, 2012 at 04:54:29
Hi,

You can run the Microsoft Fix It from the URL mentioned which can diagnose and repair the problems automatically: http://support.microsoft.com/kb/268...

If the issue still persists, then try downloading the Hotfix from the following URL and lets us know if the issue still occurs: http://support.microsoft.com/kb/226...

Keep us posted

Thanks & Regards
Debbie B
#iworkfordell


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#4
October 26, 2012 at 05:07:51
The first Microsoft Fix It program couldn't find an issue, but I went ahead and did the HotFix anyway to see if it has worked, ill put a little stress on my system(leave it on for about 20 minutes doing nothing usually works) and see if it still freezes. :)


EDIT: Nothing yet, ill keep you all posted though :S


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#5
October 26, 2012 at 05:59:59
The issue could be overheating. Check system and CPU temperatures. Also, you may have some malware that is hogging resources periodically. Check task manager to see if there are any spikes in usage.

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#6
October 26, 2012 at 06:04:35
OtheHill

It is most certainly not overheating :) Ive never seen it above 50C on any component even when running high requirement games or rendering 3d scenes :S I know overheating is a common cause so I spent a fair bit on fans to combat this. It also isn't my power supply not being able to hand the fans and HDD, using a corsair AX1200 Watt :)


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#7
October 26, 2012 at 06:21:21
Do you have other hard drives installed?

Look at Device Manager to see if anything there is not right.

As stated above check all tabs in task manager. How many running processes do you have?

Are you running anything in a Windows compatibility mode?


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#8
October 26, 2012 at 06:27:58
Just had another freeze, 12:17am my time, nothing I could see seemed to cause it :S I did have an unusually high memory usage on one of my svchost.exe and 258,000 K when it crashed :S

OtheHill

Device Manager is showing up with 2 USB driver errors, dont think they are the cause though, I believe its just my keyboard and mouse :S

54 process running at the moment, 50 at the time of my last crash.

And no, nothing running in compatibility mode.


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#9
October 26, 2012 at 06:49:47
Did you install all the drivers from the motherboard site or let Windows 7 configure everything?

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#10
October 26, 2012 at 06:51:35
I ran my PC's driver software disk for the chip set and other components, Ive also update them all... several times on several different OS installs, still happens :S

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#11
October 26, 2012 at 07:07:22
"several times on several different OS installs, still happens"

Then it would seem to be a hardware issue. Try runninng a Linux Live CD & see if the lockup problem continues. And how about posting your complete system specs?


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#12
October 26, 2012 at 07:09:07
CPU: i7-3930k
Cooling: Noctua NH-D14
GPU: AMD Sapphire HD 7950
MoBo:Asus P9X79
RAM: Corsair Dominator 16GB 1866Mhz
Several HDDs(irrelevant to the problem as it still happens when they are removed)
SSD: Corsair Force Series GT 120GB (My OS)
PSU: Corsair AX1200 Watt


Never ran a copy of linux, ill work on that soon, going through other suggestions im getting :S


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#13
October 26, 2012 at 11:20:48
As given you could try a Linux Live CD. With these you don't have to "install" Linux - it runs between the CD and RAM. I tend to use Puppy 431 (old version) for this sort of thing because it never saves settings or anything else to the HD.

You have to use your burner software's "burn an image" feature on the download - not just put the download on the CD. In the unlikely event that you haven't got that feature then there are many freebie programs that do so, such as ImgBurn, here:
http://www.imgburn.com/

You then have to set the CD drive ahead of the HD in BIOS, power up with the CD in the drive and away you go.

Always pop back and let us know the outcome - thanks


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#14
November 2, 2012 at 00:18:09
It seems it needed a BIOS firmware update...

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#15
November 2, 2012 at 10:41:25
✔ Best Answer
That's unusual - must have been something else that changed for it to suddenly require updating. Whatever, glad to hear you sorted it out and thx for letting us know.

Always pop back and let us know the outcome - thanks


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