RAM problems with new build

February 22, 2011 at 18:44:25
Specs: Windows 7, AMD 6 core
How do I... get it working with both RAM modules installed? Works fine with one 2 gig stick in any slot. But when I add the second stick, it BS's and reboots.

See More: RAM problems with new build

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#1
February 22, 2011 at 18:49:39
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.

The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

If it's a Dell computer...
Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.

If it's a HP or Compaq computer.....
Go here:
http://partsurfer.hp.com/search.aspx
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
........

It's probably your case that either
- the new ram module is not compatble with being installed in your mboard
or
- the new ram module IS probably compatible with being installed in your mboard, but it's NOT compatible with being installed along with the original rammodule. In that case, it MIGHT work fine when installed by itself.

Tell us the brand and part number on both the old and new ram modules.


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#2
February 22, 2011 at 18:49:50

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#3
February 22, 2011 at 18:50:58
Perhaps you have a bad second stick of ram....what happens when you swap out the ram, say place that second stick in, and take out the first stick????

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Related Solutions

#4
February 22, 2011 at 19:12:00
I bought the parts and built it with my son. AMD Phenom 2, six core, ASUS motherboard, Mishkin Silverline RAM, which is not on the approved list in the ASUS manual. That may be the problem, as one stick of RAM works fine in any slot, but pairing them up in the proper slots causes the BS and reboot after 10+ mins of operation. Or maybe need latest BIOS from ASUS? Or motherboard problem? Or BIOS settings for RAM?

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#5
February 22, 2011 at 19:14:46
both sticks of RAM work by themselves when installed singly, but on in tandem, and I've tried both in different slots, also had the RAM tested at the computer shop where I bought the parts.

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#6
February 22, 2011 at 20:47:54
I was hoping you'd read the link I posted in response #2 & list the specs. ASUS board & "Mishkin Silverline RAM" doesnt help all that much. Is it DDR2 or DDR3? What speed RAM is it & what capacity? Since you have an X6, it should be either DDR2-1066 or DDR3-1600. Is it "gaming" RAM that's supposed to be run over-volted? The JEDEC standard for DDR2 is 1.8v for DDR3 it's 1.5v. If your RAM is spec'd out for a higher voltage, the voltage setting in the BIOS should be manually configured. Also, you should always test the RAM with memtest86 before putting it into service.

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#7
February 23, 2011 at 17:11:26
sorry, I'm a bit sketchy with this problem. The ASUS manual does list 1333Mhz RAM as compatible, but doesn't list the Mushkin specifically. I'm wondering if I buy another set of RAM(was looking at some Corsair which is listed in the manual, about $50) The BIOS is set to auto for voltage, speed and timings, and I'm not really well versed in changing the settings, but I think I could do it if necessary. I ran Memtest on both RAM sticks overnight, and no errors reported. Problems always start when the second stick is inserted. Any thoughts, advise?

The RAM is Mushkin Silverline 2X2GB DDR3 1333MHz CL9 DIMM(PC3-10666 9-9-9-24 1.5V)

AMD Phenom II X6 1055T 6 core AM3, 2.8GHz, 9Mb cache, 2000MHz HT 45Nm

Motherboard is ASUS M4A88TD-V EVO/USB3 Socket AM3 AMD880G +SB850 Chipset ATI Radeon HD 4250 Graphics DDR3 2000(O.C.)/1333/1066 Mhz Crossfire X 2x PCIe 2.0 x16 8 channel HD Audio Gigabit LAN 2x USB 3.0+


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#8
February 23, 2011 at 20:34:37
" How do I... get it working with both RAM modules installed? Works fine with one 2 gig stick in any slot. But when I add the second stick, it BS's and reboots."

"pairing them up in the proper slots causes the BS and reboot after 10+ mins of operation"

There's a big difference between the computer restarting after a blue screen right away when you try to boot with the two modules installed, and restarting after 10+ minutes after a blue screen..

Disable Restart on system failure if you haven't already done so to see what it says on the blue screen.
RIGHT click on Computer, select Properties.
On the left, select Advanced System Settings.
Then click on the Settings button under Startup and Recovery settings.
If there is a checkmark in the box beside Automatically restart, click on the box to remove it, click on OK at the bottom of the Startup and Recovery window.

The next time the fatal error that causes the blue screen happens, the blue screen message will stay on the screen, the computer will not Restart.

Copy down the things that are unique in the message and post them here.

E.g.

STOP: 0Xx00000xx (we don't need the stuff in brackets beside that)

A_TEXT_STRING_ALL_IN_CAPITALS

There may be a problem file named at the end of the text.

There may be a link to More info or similar - if so, click on it to see if it names a problem file.

There may be a mention of a MINIDUMP file having been made - if so, copy down the name and location of it - you may need to click on a link to find that. That MINIDUMP file can be analyzed.
.............

"Mishkin Silverline RAM, which is not on the approved list in the ASUS manual."

It's common for there to be not many modules listed in the manual.
If the ram manufacturer lists modules for your mboard model, they'll work fine

Now that you have supplied what I asked for in response 1...............

"Mushkin Silverline 2X2GB DDR3 1333MHz CL9 DIMM(PC3-10666 9-9-9-24 1.5V)"

Model: 996768 - 4GB (2x2GB) DDR3 PC3-10666 9-9-9-24 Silverline
Type: DDR3
Voltage: 1.5V
Speed Spec: PC3-10666
Frequency: 1333MHz

Timings
tCL: 9
tRCD: 9
tRP: 9
tRAS: 24
http://www.mushkin.com/Memory/Silve...

"ASUS M4A88TD-V EVO/USB3"

Mushkin's ram configurator does not list ram for your model:
http://www.mushkin.com/Memory/Confi...

Crucial ram for your exact model:
http://www.crucial.com/store/listpa...

NOTE that some is 1.5v, some is 1.65v

Kingston ram for your exact model:
http://www.ec.kingston.com/ecom/con...

Model: M4A88TD - Search
yields a listing for
ASUS M4A88TD-V EVO/USB3 - Search

A module kit very similar to your Mushkin kit

KVR1333D3N9K2/4G
http://www.ec.kingston.com/ecom/con...
Description: 4GB 1333MHz DDR3 Non-ECC CL9 DIMM (Kit of 2)
Detailed Specifications: Standard 256M X 64 Non-ECC 1333MHz 240-pin Unbuffered DIMM (DDR3, 1.5V, CL9, FBGA, Gold)
(Datasheet)
http://www.valueram.com/datasheets/...

The SPDs are programmed to Jedec standard 1333mhz latency timing of
9-9-9 at 1.5v

Jedec standard 1.5v +/- 0.075v

Row Active Time (tRASMIN): 36ns(min.)

16 chips - 8 each side
.......

How many chips on the Mushkin modules ?

..............

Check the ram settings in your bios - the ram voltage, and the ram timing numbers - those should be the same as for the specs for the modules themselves.

If the voltage setting or timings settings in the bios are different from the specs for the ram, change them in the bios. The timing numbers must be as close as you can get to the same, or slower timings (higher numbers = slower) - you won't notice the difference the slower settings make.

If the voltage is set okay, you could try custom setting the timing numbers so they're a bit higher (slower).
.............

NOTE that if you were to mix 1.5v and 1.65v modules, the +/- 0.075v tolerance of the Kingston modules is probably typical for DDR3 modules.
The 1.65v modules would probably NOT work if the bios did the default thing and set the ram voltage to the lowest voltage specified in all the SPD chips on the modules if the default "by SPD" or similar setting were used - 1.5v - and the only way you MIGHT get both to work is to custom set the voltage for the modules to use 1.575v
(1.5 + .075, 1.65 - .075 = 1.575)



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#9
February 24, 2011 at 03:38:40
There are four RAM slots on the motherboard. Two Blue and Two Black. This problem can be cause if you are inserting 1 RAM in Blue and 1 in Black. Both RAM Sticks should be in Blue or Black leaving 1 color empty.

Tek Ideas Unlimited


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#10
February 24, 2011 at 19:34:57
Thanks to all for your help... booted up fine and has run for 20 min's so far. The timings were off, 6-6-6-18, so reset them to 9-9-9-24, voltage to 1.5, and freq to 1333 and saved changes. First attempt to start resulted in immediate blue screen, so I thought I would try the black RAM slots. By chance, I opened all the tabs on all four slots, and then installed RAM in the black slots. Both modules clicked in with less effort and seemed to seat properly. Then closed tabs on blue slots. So, it's possible we were not seating the RAM modules properly previously when using both RAM modules.(computer did work fine with just one RAM module inserted) Did seem to be easier to seat the RAM with all retaining clips open. Anyway, looks like the problem is solved, and I'm going to try the blue slots as well to make sure they work too, and I'll report back on that later.

I wonder if there tweaks to the BIOS that we can try to optimize the computer performance? This is all new to me, so you may have to be patient, but I'm reading about things like tweaking the voltage, timings, and overclocking etc. Not familiar with much of this, but willing to learn.

Thanks again...


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#11
February 24, 2011 at 19:50:41
Hooray !
Your problem appears to be solved !

"The timings were off, 6-6-6-18,"

Aha ! That's the cause of your problem !!
Sometimes the bios doesn't set the timing numbers right by default.
I know from previous Topics in have participated in on this site that the ram often tests fine with diagnostics even when the timing numbers are lower than the numbers specified for the ram. It doesn't matter if the bios has those set higher than the numbers specified for the ram, but lower is a no-no !

It probably makes absolutely no difference which ram slots you install the ram in regarding recognizing them properly, assuming none of them are damaged, which is rare unless the user did that, but you must install matched module pairs (identical modules) in certain pairs of slots in order for the ram to be able to run in dual channel mode. See your mboard manual.

In the real world, there is very little difference in performance between the modules running in single channel vs.dual channel mode. Another case of "hype".

Thanks for the thanks.


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#12
February 24, 2011 at 20:02:34
Thanks, and yes, right now I have them in A2 and B2(black slots), so I'll try A1 and B1(blue slots). This is specified in the manual, and if you are using one RAM module you can insert in any slot. I'm curious though, why the computer worked with one RAM module inserted, considering the BIOS settings were incorrect(lower)??

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#13
February 24, 2011 at 20:56:52
"I'm curious though, why the computer worked with one RAM module inserted, considering the BIOS settings were incorrect(lower)??"

I don't know.
I have seen that you do tend to be more likely to have problems when more than one module is installed in that situation.

As a side note....
There are some "also ran" module makers such as OCZ and GSkil that rate the ram timings for when one module is installed in a mboard and we have seen you sometimes need to increase the ram timing numbers (slow them down a a bit) when you install more than one. Mushkin has more info about that on their web site.


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#14
March 5, 2011 at 10:16:16
Thanks for the help. Last night I bought some new RAM, (G-Skill, the store recommended and I didn't feel like arguing for the Kingston... lol) It seems to be working better, the computer was fine for about 4 hours last night. The Mushkin RAM wasn't compatible in the dual channel format i guess. It was blue screening with assorted messages, and sending us on a bit of a goose chase. Canada Computers on Upper James in Hamilton where we bought the parts was not especially helpful with this, especially the service desk. When I went to the store early on, the service guy was sure it was a motherboard problem, when we were thinking RAM. Rather than exchange the RAM, his advise was to ship the mobo back and exchange. Glad I didn't do that, but wasted a fair amount of time trying to troubleshoot, when changing RAM would have fixed it early on.

One more question though, I'm installing the graphics card, and wondering if I need to change the setting in the BIOS to get the card recognized? We've tried and can't get anything on the monitor, just black. The card is powering, as I can feel the fan going, so I'm thinking we don't have the settings right to direct the video thru the installed graphics card. Any suggestions??


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#15
March 5, 2011 at 11:27:23
Since you bought G-Skil ram, see

- response 8 starting at

"Check the ram settings in your bios - the ram voltage, and the ram timing numbers - those should be the same as for the specs for the modules themselves....."

- response 13
........

"I'm installing the graphics card, and wondering if I need to change the setting in the BIOS to get the card recognized? We've tried and can't get anything on the monitor, just black."

You mboard's 880G main chipset supports Hybrid CrossfireX video.

If a PCI-E X16 card with one of certain specific ATI video chipsets is installed in the PCI-E X16 slot, with default bios settings, both the onboard Radeon video chipset and the video chipset on the card output video by default, at the same time.

If the card in the PCI-E X16 slot is NOT one of the PCI-E X16 cards with one of certain specific ATI video chipsets, with default bios settings, the onboard Radeon video chipset is still enabled and the video chipset on the card DOES NOT output video by default.

In that case, you need to change at least one or possibly two settings in the bios Setup.You must connect a monitor to the onboard video port and disable the onboard video and set the Primary Video or Initialize Video First or similar setting to PCI-E or PCI-E X16. Some Asus bioses show something else and an oddball designation for the latter. I'll take a look at your mboard manual to see if that's the case in your bios Setup.

I have an Asus M3A78 Pro mboard that has a chipset that supports the older version of Hybrid CrossfireX video support .
The mboard manual has info near the end of the manual that tells you how to set up Hybrid CrossfireX video support in the operating system and in the bios settings.

It only works if you have a AM2+ or higher cpu.
(Mine has a AM2 cpu and the PCI-E X16 card does NOT have a ATI video chipset that is compatible with the feature.)

"Right now the latest generation of Hybrid Crossfire pairs an 890GX or 880G (Radeon HD4290 and HD 4250 respectively) motherboards from the AMD 800 series chipset with an HD 5450 Radeon video card from the HD 5000 Series"
http://en.wikipedia.org/wiki/ATI_Hy...


ATI Hybrid CrossFireX™ Technology
The older type.
http://game.amd.com/it-it/crossfire...

on that page link to forum
http://forums.amd.com/game/categori...

on that forum
FAQs about Hybrid CrossfireX video
http://forums.amd.com/game/messagev...

Crossfire Compatibility Chart from AMD.
http://sites.amd.com/PublishingImag...

The main chipsets that have Hybrid CrossfireX beside them at the left support Hybrid CrossfireX video.
........

Notes...

Some NVidia main chipsets support Hybrid SLI video - similar - only works if certain NVidia video chipsets are on the PCI-E X16 card, and some Intel main chipsets support Hybrid Multi-Monitor video - similar - only works if certain ??? video chipsets are on the PCI-E X16 card, but some Intel graphics drivers do not have the ability to enable the Hybrid video feature in Windows yet.

If the main chipset does NOT support Hybrid video, then in almost all cases, you CANNOT disable the onboard video by changing any setting in the bios Setup. When you install a PCI-E X16 card in the PCI-E X16 slot, the bios disables the onboard video automatically.

For any mboard.....

When you install (only) a PCI video card, usually the onboard video is NOT disabled automatically.

When you install (only) a PCI-E X1 video card, the onboard video MAY NOT be disabled automatically.


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#16
March 5, 2011 at 13:08:51
I'm assuming your power supply has at least the minimum recommended wattage capacity for the video chipset on the PCI-E X16 card you are using, and that if the card has one or two power sockets on it, that you have the proper connector(s) from the power supply connected to that or those that fills the socket(s).
See Power Supply Capacity below.

I looked at your mboard's manual.

In the Bios Setup

This should allow your PCI-E X16 video card to work.

Connect a monitor to the onboard video port.

Boot the computer and go into the Bios Setup.

(If you have no video because you have already disabled the onboard video, remove the mboard's battery when the power supply has no AC power to it, for, say,15 seconds, install it again with the + visible on the topof the battery when it's installed, or see the manual for the location of the clear cmos jumper, move it to the clear position, move it back.
In either case, you will get a CMOS CHECKSUM ERROR or similar message when you boot - you need to go into the bios Setup and set the current data and time to get rid of that message while booting. Save bios settings.)

Advanced - Internal Graphics

Primary Video controller.

Default: GFX0-GPP-IGFX-PCI

Should be okay

I don't know why they don't have this in the manual.......

* GFX0: video controller in a PCI-E x16 slot
* GPP: video controller in a PCI-E x1 slot
* IGFX: onboard (built into the mboard) video controller
* PCI: video controller in a PCI slot

Internal Graphics Mode

Default: UMA + side port

Set it to Disabled.

It MUST be Disabled if the video chipset on the PCI-E X16 card is NOT compatible with Hybrid CrossfireX video support.

Save bios settings.
......................................................................................

Power Supply Capacity

Your power supply must have at least the minimum capacity required to support a system with the graphics card you are using installed, or the max graphics card you might install in the future.
(Onboard video - video built into the mboard - IS NOT A CARD ! )
If that info is not in the ad for the video card, you can go to the video card maker's web site and look up the specs for the model - often under system requirements - the minimum PS wattage, and, more important, the minimum amperage the PS must supply at 12v is stated. If you don't find that, any card with the same video chipset including any letters after the model number has very similar minimum PS requirements. Some power supplies have two or more +12v ratings - in that case, add those ratings to determine the total +12v current capacity.

If you're a gamer...
In most if not all cases, the max capacity rating of the PS is an intermittent rating. It's recommended that you do not load your PS to any more that 80% of that rating if you are going to be using something that puts a constant load on it, such as playing a recent game for hours on end. In that case, you multiply the min capacity stated for the system with the particular video chipset on the card by 1.25 to find the min. capacity of the PS you should get.

This mboard apparently has two PCI-E X16 slots.
If you are installing two PCI-E X16 cards, or a PCI-E X16 card that has two video chipsets, or if you think you might in the future, then you need a higher minimum capacity PS. If the video chipsets are the same, the minimum wattage and current at +12v ratings are specified as for Crossfire mode (ATI), or SLI mode (NVidia).

You can't run two NVidia video chipsets in SLI mode on this mboard.

If you need to get a PS with more capacity, you can usually replace it with any decent quality standard sized standard ATX PS.

Standard (PS/2) power supply size - 86mm high, 150mm wide, 140mm deep, or 3 3/8" h x 5 7/8" w x 5 1/2" d , or very close to that, though the depth can be more or less for some PSs.

Don't buy an el-cheapo (in quality) PS.
See response 3 in this:
http://www.computing.net/answers/ha...



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#17
March 5, 2011 at 16:21:49
Thanks, we are going to install the Sapphire Radeon HD 6870 graphics card shortly with your instructions. We'll uninstall the onboard graphics drivers, and then install the card, then boot up and install the drivers, shut down and then switch to the installed card monitor hookup. I'll leave the BIOS and see if it detects it automatically and works. The power supply is new as well, it's a Coolermaster GX 750watt, so it's sufficient. The power hookups are P4 and P5, there is also a P6 and P7, and I'm assuming it doesn't make any difference which we use. Sorry, should have mentioned the PS initially and would have saved you some work....

Thanks


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#18
March 6, 2011 at 10:01:11
"Sapphire Radeon HD 6870"

The 880G main chipset supports only the HD 3450 or the HD 3470 video chipset in Hybrid CrossfireX video mode, so you must disable the onboard video in the bios Setup.

AMD supplied Radeon HD 6870 info
http://www.amd.com/us/products/desk...

Under
System Requirements

500 Watt or greater power supply with two 75W 6-pin PCI Express® power connectors recommended (600 Watt and four 6-pin connectors for AMD CrossFireX™ technology in dual mode)

"Coolermaster GX 750watt"

It's certified by AMD to support up to two HD 6870 video chipsets:
http://support.amd.com/us/certified...


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#19
March 6, 2011 at 10:12:23
Thanks again, we tried installing the graphics card leaving the BIOS settings on default, still no picture. Didn't set the internal card to "disable", but left it on the UMA + sideport default. When we uninstalled the internal graphics card drivers though, we noticed the display adapter in device manager disappeared. Should it show as VGA? Maybe that's what we are doing wrong, or the settings in the BIOS?? Also, in the BIOS, there is a setting to enable plug and play for the operating system vs the BIOS. Allows the OS to detect PnP devices. Maybe we should set that to YES. Any suggestions are appreciated.

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#20
March 6, 2011 at 10:17:08
The settings or software in the operating system have nothing to do with whether the video card in the mboard slot produces video BEFORE the operating system loads !

See response16 !

You MUST Disable the onboard video in the bios in order to get video from the HD 6870 !

I'm assuming that you DO have the TWO required power connectors from the power supply connected to the two sockets on the card.They MUST be connected.
........

"When we uninstalled the internal graphics card drivers though, we noticed the display adapter in device manager disappeared. Should it show as VGA? "

If the onboard video is enabled in the bios, it will show up after you reboot the computer, as a VGA adapter, or as an unknown video adapter elsewhere in Device Manager.

"Also, in the BIOS, there is a setting to enable plug and play for the operating system vs the BIOS. Allows the OS to detect PnP devices. Maybe we should set that to YES."

That has nothing to do with whether PnP devices are detected.
Its concerning whether the Bios or the OS determines which PnP devices are assigned which IRQs.

PnP devices are always detected by the PnP aware operating system (e.g. Windows 95 and up).

That setting is there because
- sometimes PnP devices work better as far as the IRQs assigned to them is concerned when the Bios detrmines that,
- sometimes PnP devices work better as far as the IRQs assigned to them is concerned when the OS determines that.

That was a lot more important with
- older PnP aware operatings systems than it is with Windows 2000 and up

- older mboards that had only 15 IRQs available -newer mboards have many more than 15 available.

Usually you never need to change the default setting for PnP Aware OS Yes or No, or similar, with newer mboards, whatever the setting is.


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#21
March 6, 2011 at 10:28:37
Ok, i understand. we had tried the disable setting previously, and then removed the mobo battery to reset default settings, as this didn't work when we tried. It doesn't seem to be detecting the external graphics card... we were careful to make sure we had it plugged in fully to the board, and connected P4 and P5 power cables. The default settings for the monitor are as you mentioned, and there are 4 settings in total, depending on the slot you want to use... i'm stumped... lol

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#22
March 6, 2011 at 10:42:06
See response 16 !

See response 20. You made your latest response before I had finished editing it.


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#23
March 7, 2011 at 09:14:11
Of course, after you have done the stuff in response 16, you connect the monitor video cable to the port in the card in the slot, when the computer is not running.

E.g. after you have saved bios settings, hold the power button in until the computer shuts of. Then connect the monitor to the card

I'm assuming you have been doing what you are required to do - removing the AC power to the case whenever you've been plugging in or unplugging in the video card or plugging in or unplugging the power connectors from the power supply to the two sockets on the card. .
If you haven't been doing that, every time, it's quite possible you have fried the video card.


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#24
March 7, 2011 at 16:48:53
it's possible, but we have been careful to unplug the power supply when going inside the computer, but can't say it's impossible. Hope we haven't fried it. I'll try holding the power button down until it powers off completely, see if that works. I was reading somewhere that using the other port on the graphics card(if it doesn't work thru one) is necessary for Sapphire cards...?? It has two ports, one marked VGA, haven't tried that one yet, always used the other... also, i've read that installing the Sapphire drivers before installing the card is suggested... ie, uninstall the onboard drivers, then install the sapphire drivers, then restart, and go into bios to disable the onboard card...
??

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#25
March 7, 2011 at 19:09:07
I've encountered a few older video cards (say, more than 5 years old) that didn't produce video if the monitor was plugged into the secondary port if there was no monitor plugged into the primary port but as I recall it was stated in the manual for the card that was the case.

The drivers on the hard drive have no effect at all on whether you get video when you boot initially.
The video chipset and the mboard and the operating system all have support for basic VGA video built in without needing specific drivers.

If you can try the video card for testing purposes with another mboard, then do that.
The other computer should have at least, say, a 450 watt PS, or you could connect your 750 watt PS to the other system without installing it in the case.

Or if you bought the card locally, if they have a repair service, have them test it.


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#26
March 8, 2011 at 06:57:15
Are you connecting from the video card to your monitor via a HDMI cable or via a DVI to HDMI adapter ?

If yes, there was a recent Topic here that I participated in where he is using a DVI to HDMI adapter cable supplied with his new monitor to connect from a DVI port on his video card to a HDMI port on his monitor. He is getting no video until Windows loads, then in Windows the video is fine.


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#27
March 8, 2011 at 20:06:50
The monitor is older(5-6 years), flat LCD, so we are using the adapter that came with the Sapphire card. Does it matter which port we use on the card? One is marked VGA, maybe it's to use with older monitors. Haven't had time to try that.

When we boot on and the screen is black, would we have to input the password before windows is logged in? The computer is booting up fine, just no picture, but should we try to input the password in the dark to see if the screen comes on when it enters?

I haven't had time to work on anything, so not much to report just yet...


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#28
March 8, 2011 at 20:32:23
Did you DISABLE the onboard video as in response 16 ?

Does the monitor have a DVI connector or a VGA connector on it's video cable ?

There's no such thing as a DVI (female) to VGA (male) adapter that will work with a VGA port (female) on the video card to make a DVI (male) connected monitor display video - there are not enough connections in the VGA port on the card to make that work.

Can you connect either a DVI cable or a VGA cable to the monitor ?

See response 25 and 26

Try the card with another computer if you can.

"When we boot on and the screen is black, would we have to input the password before windows is logged in? "

Do you normally have to Logon to Windows ?
If yes, is there more than one user on the screen you choose from ?
If there's only one user, you could try pressing the tab key once, then typing the password,when the hdd led stops blinking, but I doubt it will help at all
Windows starts to load BEFORE the login screen.


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