|Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard. |
The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in I have tried a different PS2 keyboard with the same results.
obvious larger characters, often between the slots.
The model is often also displayed on a logo (graphical) screen early in the boot, but it's often not as specific as the specific model number.
For Dell computers, they have a Service Tag number - the specific model can be determined by using that on their site, or can often be determined there automatically by you downloading some software. The Service Tag number should be on a label on the outside of the case, probably on the bottom on a laptop, on the back on a desktop, and is often also shown in the bios Setup.
"....I do have a USB mouse, and it will not work in BIOS."
In most cases, a mouse of any type can't be used in the bios Setup, although I have seen that in bioses for some older mboards.
If the keypad works in the bios, the computer is recognizing it.
"I have tried a different PS2 keyboard with the same results."
"It worked up until I got to the screen to select enter to continue, then nothing worked on it."
Then what DAVEINCAPS said applies:
"The PC may be locking up at that point due to some other reason."
In that case, a USB keyboard probably won't work at that point either.
NOTE that if you were trying to use a keyboard (or keypad) that has a USB connector on the end of it's cord, along with a simple USB to PS/2 gender adapter...
- the keyboard must be a"combo" one that was designed and wired up to be used for either a USB or PS/2 connection, otherwise the simple gender adapter cannot make it work as a PS/2 device
- if it is a "combo" keyboard....
- it came with a simple gender adapter when new
- the adapter for a "combo" mouse, often green, will often not work with a "combo" keyboard, and the adapter for a "combo" keyboard, often purple, will often not work with a ""combo" mouse
Try unplugging everything connected to the exterior ports on the computer that is not necessary for running Setup, and booting with the CD again.
If that doesn't help, if your computer is experiencing even a tiny amount of ram errors you may not have noticed previously , you can get all sorts of strange symptoms while running the computer from the Windows CD.
A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).
This usually happens a long time after the ram was installed, but it can happen with new ram, or after moving the computer case from one place to another, and I've had even new modules that needed to have their contacts cleaned.
See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.
For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.
For a generic desktop computer, see the mboard manual if you need to - how to remove or replace the ram is usually in that.