problems installing ULTRA USB PCI Card

September 10, 2011 at 06:40:10
Specs: Windows XP
Tried to install an ULTRA USB PCI Card.Then when I turn computer on,it says in lower right corner"VIA REV 5 OR LATER USB UNIVERSAL HOST CONTROLLER" Then the screen freezes.Ultra was no help.
can someone help.

See More: problems installing ULTRA USB PCI Card

Report •


#1
September 10, 2011 at 08:04:57
ATX mboards are always powered in some places including some of the contacts in the mboard slots even when the computer is NOT running when the power supply has live AC power.
Always unplug the computer or otherwise switch off the AC power to the computer whenever you are plugging in or unplugging anything inside the computer case. If you didn't do that, you may have damaged the PCI card or the PCI slot's circuits or both.

Make sure that the card is all the way down in it's slot, and that's it's metal bracket is fastened to the case so that it can't move when you plug something into it.

DO NOT install the card in the last PCI slot closest to the center of the mboard. That slot usually shares it's IRQ with the video, and you're likely to have problems with any PCI card when it's installed in that PCI slot, unless it's a PCI video card.

If you have more than one PCI slot other than that one, if the card won't work when it's in a particular slot, plug it into a different PCI slot.
............

Why are you installing this USB card ?
Was the built USB controller not working properly,
or - is your computer's mboard old and has no built in USB 2.0 ports and you wanted to add USB 2.0 ports,
or - do you not have enough built in USB ports ?

If your mboard does have USB 2.0 ports but you were getting "nag" messages along the lines of this when you plugged something in "This device would work better if you plugged into a USB port that supports USB 2.0 specs" or similar
- the XP CD or Windows must have SP1 or later updates integrated into it in order to recognize and provide generic drivers for USB 2.0 controllers
- when you install XP from scratch, the built in support XP SP1 or later has is NOT loaded until AFTER you have installed the main chipset drivers for the mboard AFTER Setup has finished.

- in some cases, the front USB ports on the computer case may have inadequate wiring between the ports and the USB header on the mboard they connect to , and in that situation,
- you may get the "nag" message when you plug in a device that informs Windows it works better with USB 2.0 specs, but you DO NOT get the "nag" message when you plug the device into a USB port that's built into the mboard on the back of the case
- an external hard drive or an external optical drive, which requires 500ma from the USB port, may not be able to get 500ma from those ports, and in that case the external drive will not be recognized by the computer or by Windows.

Also, it is COMMON for people to have damaged data on their external hard drive, flash drive, or memory card, because they DID NOT use Safely Remove Hardware to STOP accessing it when they uplugged the drive or the card while Windows was running, and it thaqt case
- the drive or card may not show up at all in My Computer and Windows Explorer
- it may show up there but you can't access at least some of the files and folders on it, or some of the files and folders on it that you know were ion it previously may appear to be missing.

NOTE that if you DO have either of those problems, the drive or memory card will NOT be recognized properly when you plug it into ANY computer.

That problem can usually be fixed if you use certain programs that can repair the data damage.


Report •

#2
September 10, 2011 at 08:35:42
Wow,I thought I was confused before.I just started on a computer 8mths ago.So my knowledge is very limited.This an old hand me down,it only had 2USB ports in back.Those are filled w/speakers & wireless keybrd mse.So I got a USB hub that didn't work,webcam speakers.Kept getting nag,'this device could run faster'.So that's why I got PCI Highspeed card.
All reviews said plug & play on Xp.I've tried different slots,no avail same old nag mssg.
thanks so much for responding and trying to help

Report •

#3
September 10, 2011 at 09:05:59
The problem and message you quoted in in your first post has nothing to do with "nag" messages along the lines of this when you plugged something in "This device would work better if you plugged into a USB port that supports USB 2.0 specs" or similar
See the info in response 1.
If the mboard was made in about 2004 or later it probably has USB 2.0 controllers.

Does this computer not have front USB ports on the case ?
If NO, or whether it does or not, it's quite possible the mboard has one or more spare USB header(s) on the mboard that you could hook up to a USB wiring adapter that has two or four USB ports in a plate that installs in a slot space at the back of the case.


Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model, or at least the model, of your mboard.

The model of a brand name system is usually on a label on the outside of the case,

or if it's a Dell system, go here to find your Service tag number, tell us what it is:
http://support.dell.com/support/top...

or if it's a HP or Compaq system
Go here:
http://partsurfer.hp.com/

Scroll down a bit.

Find the similar label on the outside of the case.
Quote the
- specific model number - at the end of the first line
- the Product Number - p/n - on the third line

The model of a mboard in a a generic desktop system is usually printed in obvious larger characters on the surface of the mboard, often between the slots, or near the center of the mboard.

Some computers show a screen with the model number on it while booting the computer.

If the mboard is relatively older, it may not have enough spare IRQs in it's present state to be able to supply an IRQ for the USB card that the card wants to use.
There are things you can try that will free up IRQs that are being reserved for devices you don't have, that may then allow the USB card to find an IRQ it wants to use.
Go into the mboard's bios Setup.
If you're not using a PS/2 mouse, see if you can find the setting that enables or disables the PS/2 mouse, and set it to disabled - that usually frees up IRQ 12 for Plug-n-Play use, and some USB and network cards can use IRQ 12, if it's available for Plug-n-Play use.
If your mboard has one or two Com ports and you're not using it / them, disable it/them in the bios - that frees up IRQ 3 or 4 or both - some USB cards can use IRQ 3 or 4.
Save bios settings.

If you have other cards in PCI slots, your could also try changing which PCI slots they're installed in - doing that may allow the USB card to find an IRQ it can use.



Report •

Related Solutions

#4
September 10, 2011 at 10:08:38
Thanks again,
computer is generic.MB is a SOYO SY-K7V Dragon plus.As for the ps/2 mouse or the com ports.I'm freaking clueless.my mouse & k/b or Logitech wireless w/usb hook-up.
.hope this helps

Report •

#5
September 11, 2011 at 08:20:53
"SOYO SY-K7V Dragon plus"

See the manual info below and make sure PnP OS installed is set to Yes in the bios (page 91 of the *.pdf manual document) .
If it's already set to Yes, you could try setting it to NO if nothing you try gets the USB card working properly.
.....

See the first part of response 1.

If you DID have the AC power disconnected to the power supply at all times, there's probably nothing wrong with the USB card.
In theory it SHOULD work fine in at least one of the slots other than the PCI slot closest to the center of the mboard.

If you have other PCI cards in slots, you could try changing which card is installed in which slot.

If you DID NOT have the AC power disconnected to the power supply at all times, you may have damaged (the circuits on) the USB card.
If you HAVE damaged the USB card, it won't work when plugged into ANY computer. Mboards much newer than yours are more likely to have no problems with the card being recognized by the mboard properly the first time you try it, as long as it's not in that PCI slot closest to the center of the mboard.

By the way, if you need to get another USB 2.0 controller card, ones with Via chips are well known to be more likely to cause you problems - ones with other makes of chips - e.g. NEC - are much less likely to cause you problems.
E.g. I know for sure that at least some NEC USB 2.0 controller chips can use IRQ 12 if it's available for PnP use (you're not using a PS/2 mouse, and using one is disabled in the bios Setup if that applies) when the card is in at least one of the PCI slots, other than the one closest to the center of the mboard.

Even if you can't get the USB card to work, you have up to 4 USB port connections available to connect to on the mboard USB headers.
........

I think I have found the manual for your mboard.

You must have a version of Adobe Acrobat Reader, or another program that can read *.pdf files, installed on your computer to be able to read it.

If such a program has been installed, clicking on Download at the following link will load the manual to your screen.
When it has finished loading completely - it has over 200 pages in it - assuming you have a version of Adobe Acrobat Reader installed, you can click once on the floppy disk icon in the top bar of Adobe Acrobat Reader and choose a location on your computer to save the manual to.

Manual - Soyo SY-K7V DRAGON+ - mboard version 1.1
http://www.motherboards.org/mobot/m...
..........

Specs Soyo SY-K7V DRAGON Plus!
Click on picture to make it larger.
http://www.motherboards.org/mobot/m...

Under Downloads - No manual there

Specs Soyo SY-K7V DRAGON+
http://www.motherboards.org/mobot/m...
Click on picture to make it larger
The picture looks like it's the same one as the one for Soyo SY-K7V DRAGON Plus!

Under Downloads - the above manual.
.......

Alternate manual source, probably the same one - Soyo SY-K7V DRAGON - mboard version 1.1
(direct download)
http://www.elhvb.com/mobokive/Archi...
........

" mboard version 1.1"

Printed somewhere on the surface of the mboard there is a Version number (V 1.1 or or Ver 1.1) or a Revision number (R 1.1 or Rev 1.1).
It's often after the model number, which in your case is printed in obvious larger characters between the slots near the center of the mboard, or it may be elsewhere in larger characters.
.....

Two USB headers for two USB ports each
USB3_4, USB5_6

Location - Page 10, 11 of the pdf

Com ports, PS/2 ports shown page 10 of pdf

More about PS/2 ports page 21 of pdf

USB port wiring on the headers page 38 of pdf

Page 51 - note about USB ports

Enter bios Setup page 55

The following pages after that - details about Bios Setup settings.

Integrated Peripherals page 78

page 91 - PnP OS installed should be set to Yes (it's set to NO by default)

Page 92 - IRQ 12 will be released by the PnP bios automatically if the PS/2 mouse is not used

(So if you're not using a PS/2 mouse, a USB card or a networking card may be able to use IRQ 12 automatically).
...........

There are many possible arrangements regarding which pins on the USB headers are for what purpose, that was never standardized, but fortunately in the case of your mboard, the USB ports use an arrangement that has become the most common way of doing that.

You can connect a 2 USB port (on a metal bracket that installs in a slot space) wiring adapter to one USB header, or a 4 port wiring adapter to two USB headers on the mboard, for 2 or 4 additional USB ports, that support USB 1.1 specs.

E.g. These are compatible with using them with your USB headers....

2 Port USB A Female Slot Plate Adapter
http://ca.startech.com/Cables/USB-2...
Part #: USBPLATE

•USBPLATE wiring scheme: Red=Power, Green=Signal, White=Signal, Black=Ground
Two five in a row female connectors.
The end with the red wire on each one goes on the pin on the USB headers for +5v power.
The wiring of the female connectors is compatible with your USB headers.

StarTech 4-Port USB2.0 Connector Backplate
http://www.memoryexpress.com/Produc...

Part #: USBPLATE4

•USBPLATE4 wiring scheme: Red=Power, Green=Signal, White=Signal, Black=Ground

Reds on end of double row connectors opposite the end with one pin hole.
The female connectors and the wiring of them is compatible with your USB headers - they go on only one way. .
............

The wires inside the cables for those those adapters are compatible with USB 2.0 specs (thick enough wires) - that's the case for virtually all such adapters - but whether the USB ports support USB 2.0 specs is dependant on the specs of the USB controller they are connected to..

You will get the "nag" message when you plug in a device that informs Windows the device would work better if the USB port supported USB 2.0 specs, but otherwise they will work fine, although they have a slower max data transfer speed.

NOTE that there is a setting in the Bios Setup where you can specfiy how many USB ports connected to the mboard directly are enabled - that's usually set to ALL enabled by default.

See pages 78 and 79 in the manual pdf
................................................................

NOTE that if you can't get into the bios by pressing Del with your wireless keyboard, there is a setting in the bios that must be enabled in order for you to be able to get into the bios with a USB connected keyboard (the transmitter / receiver for your wireless keyboard may be seen as a USB connected keyboard).

Page 79 of the pdf manual document - USB Keyboard support - it's set to Enabled by default, but someone may have set it to Disabled.

- if you have or can borrow a PS/2 keyboard you can temporarily connect, you can always get into the bios with a PS/2 connected keyboard.
You can then go into the bios and change that setting so that a USB connected keyboard can get into the bios Setup.

- OR - if you remove the Cmos battery from the mboard when the mboard has no AC power to it, then install the battery again so the + on it is showing when it's installed, since the default setting is Enabled, you will then be able to get into the bios with a USB keyboard
However - you will get a "Cmos Checksum Error " or similar message when you boot the computer, and you will need to go into the bios and change the Date and Time to the current ones, Save bios settings, to get rid of that error.
- there may be other settings in the bios you will need to change from the default setting.

If you have or can borrow a PS/2 keyboard you can connect to the computer temporarly, there's an additional thing you can try, if nothing else you try gets the USB card working properly.
There is a setting in the bios that assigns an IRQ to the VGA and and another IRQ to the built in USB controller that's set to Enabled or Yes by defaiut. If you connect a PS/2 keyboard you can set that setting to disabled or No , save bios settings, when the USB card has been installed in a slot. - that may get the USB card to be recognized fine while booting - if so, if you go back into the bios and set that setting to enabled or Yes again, the bios may assign a different IRQ to the onboard USB controller than it used before, and in that case both the ports for the onboard USB and the ports on the USB card will work fine.

NOTE that that setting must assign an IRQ to the USB controller in order for the onboard USB controllers to work.
If you use a PS/2 keyboard in Windows when that is disabled or off, you also need a PS/2 mouse or a Serial mouse (connects to a Com port) to be connected.


Report •

#6
September 12, 2011 at 07:55:52
Tubesandwires
Thank you so much for all your help.It seems easier to send this $10 piece of crap back than go into my Bios.Not sure I'm ready for that.
Thanks again,for giving me more support than ULTRA.

scottymac


Report •

#7
September 13, 2011 at 07:46:46
Thanks for the thank you.

"....if you need to get another USB 2.0 controller card, ones with Via chips are well known to be more likely to cause you problems - ones with other makes of chips - e.g. NEC - are much less likely to cause you problems"

If you tell me where you live, l can probably refer you to to a local place that has a suitable card, or a suitable wiring adapter you can connect to the USB header(s).


Report •


Ask Question