Solved problem installing from cd drive to c drive

January 20, 2014 at 15:04:34
Specs: Windows 7
Trying to install Lotus 9.8.2 from dvd drive onto my C drive. Get all the way to the end, but the option to install to a drive lists ONLY the dvd (E) drive. Of course, that cannot be done. I can't get to the C. I copied all the files to the desktop, but even there - the install program goes to the "E" and will not let me select the "C". Never had this happen before. Just installed TurboTax from a dvd and it was fine!

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✔ Best Answer
January 21, 2014 at 15:28:11
If you can, set a best answer in order to mark this thread solved. See the blue "set best answer" at the top of each response.

In response to you comments on this site. We are the best support site around because we get paid 100% below minimum wage, LOL.

message edited by OtheHill



#1
January 20, 2014 at 15:48:58
You most likely have the 32 bit version and are trying to install it on Windows 7 64 bit. It probably won't work.

Have a look at this thread, someone got it to work using compatibility mode.
http://www.windowsbbs.com/other-pc-...

message edited by THX 1138


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#2
January 20, 2014 at 20:27:29
I did the suggested compatibility mode (XP service pk 2). Then tried that on the .exe files only. Still not able to get the install off of the dvd (E) drive to the C drive. Maybe I am not doing the compatibility thing correctly.

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#3
January 21, 2014 at 05:52:29
It's got nothing to do with compatibility mode. The Lotus installation disc is probably faulty.

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Related Solutions

#4
January 21, 2014 at 06:27:31
I am going to try to either get a refund or a new disc! Thank you all for your help.

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#5
January 21, 2014 at 08:25:27
Before you try to get a refund, you need to find out which version you have, 32 or 64 bit and which version of Windows 7 you are running 32 or 64. That is the problem you are having.

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#6
January 21, 2014 at 08:55:49
I know my pc is Win 7 - 64. However, there is simply NO indication on the Lotus package that says anything about Win 7 - even tho' at this time, IBM/Lotus "claims" it is ok for Win 7. But I can't get an answer on the 64 vs. 32 bit question. What a pain!!!! My husband should learn Excel and then there would be no problem. Thank you for your help.

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#7
January 21, 2014 at 09:49:06
It's an older program. Win 7 didn't exist when it was released and that's why you don't see it mentioned.

Microsoft says it's not compatible with Win 7+

http://www.microsoft.com/en-us/wind...

message edited by DanJ


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#8
January 21, 2014 at 10:07:09
I agree now. The company is giving me a refund. BuyCheapSoftware.com - at least they are being cooperative.

Thanks for your reply


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#9
January 21, 2014 at 13:29:10
When installing ANY program you should be able to change the path to where you want it installed.

When installing there may be an option to browse to find the installation location. You want C:\ program files\ whatever the program is called goes here.

Sometimes you may see C:\program files\****. In that case you can place the cursor behind the C and hit backspace, then enter the desired partition letter.


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#10
January 21, 2014 at 13:46:57
Nope - that's the problem. I chose C, etc. The cursor could not get out of the E drive in the program. This is something I have NEVER seen before. And, as I mentioned, of course the program could not install to the E (dvd) drive. Very puzzling.

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#11
January 21, 2014 at 13:57:33
If the program is extremely old it may want to install to the root directory of C:. Windows hasn't allowed that since Win95.

Did a little research on that program. At least parts of it many use 16 bit code. Windows 64 bit can't run 16 bit code.


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#12
January 21, 2014 at 14:01:57
Yep. I think it is a lost cause. As for this website - OMG, this is the greatest thing since sliced bread. I am getting so many suggestions and all are sooooo appreciated. Thank you every one. At least, it confirms to me that I am not just "crazy".

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#13
January 21, 2014 at 15:28:11
✔ Best Answer
If you can, set a best answer in order to mark this thread solved. See the blue "set best answer" at the top of each response.

In response to you comments on this site. We are the best support site around because we get paid 100% below minimum wage, LOL.

message edited by OtheHill


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#14
January 22, 2014 at 03:34:01
OtH...

You get paid...? The rest of us are here 'cos it's cold outside; no gas/petrol for the car; keeps us off the streets; or doing our "Community Service" - pro bono... And it's nice to help others when we can...


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