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Solved Printer not communicating in windows 7

February 13, 2013 at 10:38:16
Specs: Windows XP

Hello
i am trying to connect an Epson Stylus SX235W to my windows 7 64bit laptop. the software and driver have been installed before from the cd and the printer was working well. however somebody has uninstalled the device and now the cd has been misplaced. i downloaded a driver from the internet, which installed properly i believe as the printer now appeared in the devices and printers folder with a green tick on it. once i try to print a test page, an exclamation mark in a yellow triangle appears. i have tied using the troubleshooter, which states that the problem is fixed, but when i try to print again the same occurs. i tried windows update to update the driver which tells me that the driver i have installed is the latest one. when checking ink levels it shows that the catridges are empty. is this possible that they could all be empty at the same time?

i uninstalled the printer from the control panel, unplugged it and plugged it back, a pop up message notified that a Usb device is not recognized - and under Usb root hub (2 ports) there is an unknown device.

in device manager under USB serial bus controllers there is an unknown device with the exclamation mark. please assist. i am at my wits end.


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✔ Best Answer
February 14, 2013 at 01:39:35

i managed to get it working thanks, went back to where i bought it and got a copy of the CD, thats all i needed, the installation CD. thank you everybody


#1
February 13, 2013 at 10:40:46

"i downloaded a driver from the internet"

Did you download directly from Epson's website for that exact printer and the 64 bit version?


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#2
February 13, 2013 at 10:48:27

Additionally, USB printers usually require the proper sequence for proper installation. You don't connect the printer to the USB port until prompted to do so by the installer.

Not sure about Epson but many other brands work best when all previous installation software has been completely removed. Epson MAY even have an app for that.


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#3
February 13, 2013 at 11:46:13

i did download the proper driver.

so i need the cd in order to install..? no other way?


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#4
February 13, 2013 at 12:41:30

I don't think so. Did you first install the driver, THEN connect the printer? If not, then remove all drivers and start over.

If your USB port is not working then the cause may be that you are using a hub. Connect the printer to one of the ports on the back of the computer that are attached to the motherboard.


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#5
February 14, 2013 at 01:39:35
✔ Best Answer

i managed to get it working thanks, went back to where i bought it and got a copy of the CD, thats all i needed, the installation CD. thank you everybody

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#6
February 14, 2013 at 10:27:16

Glad to hear you resolved your problem. Thanks for letting us know.

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