|What is the make and model of the printer ?|
Do you have two physical printers, or just one ?
If it's an inkjet printer, are you SURE ALL the cartridges have ink in them ?
If it's a laser printer, are you SURE it has toner, for ALL it's colors if that applies ?
Are you getting indications on the printer itself that there is a problem ?
In most cases, when a printer is not working correctly, assuming there's nothing wrong with it and it has ink or toner, it's because you DID NOT follow the installation directions correctly and the software was NOT installed for it properly.
To un-install the printer, you must un-install the software for it.
Uninstalling it or deleting it's icon in Printers and Faxes won't work .
Follow the installation directions.
These requirements are universal...
When the printer requires it be connected via a USB cable, you DO NOT plug the USB cable from the printer into the computer until AFTER the software for the printer has been installed.
You are often prompted to plug the USB cable in WHILE installing the software, after you have installed some of it,
- or - after you have installed all of the software and have Restarted Windows, THEN you plug in the USB connection to the printer.
DO NOT point Windows to where drivers for your printer are when the USB cable is plugged in and New Hardware Found pops up, BEFORE the software for the printer has been installed.
NEVER install drivers for the printer that way !
NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows.
If you don't know how to do that, tell us which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).
NOTE that most if not all Vista installations have Microsoft's Windows Defender (anti-spyware) software built into it.
If it's there, Windows Defender is listed in your All Programs list. It has a resident module - it usually doesn't interfere with the proper installation of software, but it MIGHT, and it's resident module MAY clash with the resident module(s) of other installed anti-malware software.
If it was built into Windows, it is NOT listed in Control Panel - Programs and Features, so you can't Un-install it.
However, you CAN disable Windows Defender (which disables it's resident module) from running in the settings of the Windows Defender program itself.
You don't need Windows Defender to be running if you have any other anti-malware software installed that includes anti-spyware support.
Unless the instructions for installing a device tell you otherwise......
(this ALWAYS applies to sound and video adapter and printer software.....) .
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.
The same applies no matter when Windows finds New Hardware !
(The following also applies if you want to re-install the software)
If you DID install drivers that way, go to Control Panel - Classic View - Programs and Features and Un-install the software you installed, reboot, DO NOT install drivers while booting.
Continue on to the desktop screen, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.