Prepare your desktop then a black screen.

October 14, 2013 at 19:32:01
Specs: Windows 7, AMD Athlon 2.71GHz / 4 gigs
This morning I turned on my computer to find it extremely slow and my desktop would crash as I clicked it. I restarted my computer a couple times for the same result. After awhile of doing other things I tried again for it to say "Preparing your desktop" then giving me a black screen. Please help.

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October 14, 2013 at 21:34:13
List the full system specs.
Start by entering BIOS and check CPU temp.

You know the real meaning of peace only if you have been through the war.

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October 15, 2013 at 09:05:02
Hi Mkr123,

For Dell Computers, first perform hardware diagnostics using the link given below:

Try booting the system in safe mode. Restart the system and tap F8 for advance boot options.

Select Safe Mode and hit enter.

If the system boots in Safe Mode, check disk for errors.

Let us know if the system boots properly in safe mode.

Thanks & Regards
Manshu S

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