Our Western Digital : (My Book Essential Edition 500GB External USB 2.0 Hard Drive) has sent an error message requesting 'format' procedure. We use this as a backup for all of my sons college work and our family photographs etc. I'm not sure what to do next? I understand that the shop we bought it from will only replace the device without retrieving the vital info contained on it. Can you offer advice please.
Since my last post, a colleague advised I should try Recuva.com (free download) which appears to have found the missing files. I will attempt to copy those files onto a spare hard drive later tonight. If you don't see a further post from me you'll know it was successful - Thanks.
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