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Perplexing Problem

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Name: bean77
Date: October 26, 2008 at 07:37:37 Pacific
OS: Windows XP
CPU/Ram: Windows XP
Comment:

I'm hoping someone can help me. I built my
very first PC, consulted many websites and
friends to help. Since the beginning my PC
would at random times just reboot itself. I
kept logs to see if there was any rhyme or
reason. There was no clear cut pattern. I
swapped out each component individually.
The random reboots were few and far enough
in between that it didn't really bother me
TOO much. Recently, I stupidly updated my
BIOS. Flame away if you must, I know it was
dumb. Well, the system reboots happened so
frequently I couldn't even get to the login
screen. It would just happen over and over.
I fiddled around with BIOS, changed a few
settings and changed them back. Nothing
really helped.

One thing I did notice was that the JCLR1
jumper was on the wrong setting. It was on
the clear data setting. I unplugged,
changed it to where it should have been all
along and rebooted. I thought all was well
for a little while and I think I jinxed
myself. Rebooted again. I'm at a loss.

I've also since installed a second hard
drive. As a temporary fix, I installed XP
on the drive and have been booting up to
that one just to be able to get online.
Unfortunately the same thing is happening
with the second hard drive.

This leads me to believe it's not a HD
issue. I have also tried unplugging the
optical drive and booting up without it to
see if it's a power issue.

Please help!

Intel Processor
WD hard drives
NVidia video card
MSI motherboard (PM8PM-V)
HP DVD RW drive



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Response Number 1
Name: jam
Date: October 26, 2008 at 08:18:47 Pacific
Reply:

There's nothing wrong with flashing the BIOS IF the latest BIOS contains fixes or updates that are beneficial to your system.

Other than that, you really haven't supplied enoguh info about your system...we need detailed specs. For instance, Intel Processor? Which one? nVidia card? which one? And you didn't even bother to list the RAM or power supply.

It *might* be a software issue but more likely it's hardware related. Random reboots are often caused by an overloaded power supply, which would indicate either the PSU is undersized or it's simply an "el-cheapo" unit. Another possibility is an overheating CPU & another might be defective RAM.

Post back with the exact make/model of the PSU, include wattage & the amperage ratings for the +3.3v, +5v & +12v rails. If you don't know, see the label on side of the PSU.

"If my answers frighten you then you should cease asking scary questions" - Jules Winnfield (Samuel L. Jackson) in Pulp Fiction


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Response Number 2
Name: aegis
Date: October 26, 2008 at 08:37:58 Pacific
Reply:

Wouldn't hurt to check your RAM.

http://www.memtest86.com/download.html
There is a version to create a bootable floppy diskette and/or an ISO for creating a CD.
Run it overnight and any failures are unacceptable.


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Response Number 3
Name: jam
Date: October 26, 2008 at 08:38:43 Pacific
Reply:

One thing I neglected to say is that if you still have the system set to "automatically restart", you should disable it. This will allow the blue screen to display an error code & *may* help you to pinpoint the cause of the reboots.

Right click on My Computer > Properties > Advanced tab > Startup & Recovery/Settings button > under System Failure, uncheck the box next to Automatically restart, then click OK, then click OK again.

"If my answers frighten you then you should cease asking scary questions" - Jules Winnfield (Samuel L. Jackson) in Pulp Fiction


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Response Number 4
Name: bean77
Date: October 26, 2008 at 08:52:49 Pacific
Reply:

Thanks so much for the quick replies! To
answer a few of them...

-I have already run the memtest but will try
it again. I did not have any errors.

-I did disable the "automatically restart"
but it still happens. That in itself puzzles
me!


Intel 945G (LGA 775)
Pentium(R) D CPU 3.40 GHz

2.0 GB RAM (kingston)

Nvidia GEForce 6200

Worlwide Marketing Limited Switching Power
Supply (purchased at CompUSA)

AC Input 115V/230V
Fuse Rating 6.3A, 250V

DC Output: +3.3V = 20.0A, +5V = 30.0A,
+12.0V = 15.0A, +5vsb = 2.0A. -5V = 0.5A, -
12V = 0.5A

Motherboard-MSI PM8PM-V


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Response Number 5
Name: jam
Date: October 26, 2008 at 08:59:43 Pacific
Reply:

A 250W PSU with only 15A on the +12v rail isn't adequate for a modern system.

You still didn't list what type RAM you have but the 6200 was a poor choice for a video card. Hopefully this isn't supposed to be a gaming system? Could have done much better with the motherboard choice too.

"If my answers frighten you then you should cease asking scary questions" - Jules Winnfield (Samuel L. Jackson) in Pulp Fiction


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Response Number 6
Name: bean77
Date: October 26, 2008 at 20:55:29 Pacific
Reply:

"A 250W PSU with only 15A on the +12v rail
isn't adequate for a modern system.
You still didn't list what type RAM you have
but the 6200 was a poor choice for a video
card. Hopefully this isn't supposed to be a
gaming system? Could have done much better
with the motherboard choice too."

Ahhh...ok I will get a new power source
tomorrow. We'll try that route. 6200 was
sufficient b/c I'm not a gamer-I mostly use
my computer for photo editing and digital
scrapbooking.

I hope it helps-fingers crossed for me
tomorrow!


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Response Number 7
Name: bean77
Date: October 26, 2008 at 21:08:11 Pacific
Reply:

Would this one be acceptable?

StarTech.com 330W ATX PC Power Supply

http://www.newegg.com/Product/Produ...


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Response Number 8
Name: jam
Date: October 27, 2008 at 05:43:21 Pacific
Reply:

"Would this one be acceptable?"

No, it has almost the exact same specs as the one you have. Plus with shipping, it'll cost close to $58.

http://www.newegg.com/Product/Produ...

"If my answers frighten you then you should cease asking scary questions" - Jules Winnfield (Samuel L. Jackson) in Pulp Fiction


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Response Number 9
Name: bean77
Date: October 27, 2008 at 09:41:04 Pacific
Reply:

OK, bought one at a computer store near me,
installed it, turns on just fine but will not
recognize my monitor. I'm guessing I missed
a connection somewhere? Ugh-between a
teething toddler and this I'm ready to pull
my hair out!


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Response Number 10
Name: jam
Date: October 27, 2008 at 09:45:39 Pacific
Reply:

"OK, bought one at a computer store near me"

Hopefully you got something decent or you'll find yourself in the same boat as before. What's the make/model/wattage/amperage of the new unit?

"If my answers frighten you then you should cease asking scary questions" - Jules Winnfield (Samuel L. Jackson) in Pulp Fiction


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Response Number 11
Name: bean77
Date: October 27, 2008 at 09:55:43 Pacific

Response Number 12
Name: bean77
Date: October 27, 2008 at 10:08:39 Pacific
Reply:

Same problems are still happening. And if one more person says to me, "Shoulda bought a Dell", I may cry. :-)


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Response Number 13
Name: jam
Date: October 27, 2008 at 10:43:22 Pacific
Reply:

How about "shoulda bought a decent PSU"?

"If my answers frighten you then you should cease asking scary questions" - Jules Winnfield (Samuel L. Jackson) in Pulp Fiction


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Response Number 14
Name: bean77
Date: October 27, 2008 at 11:14:53 Pacific
Reply:

Thanks.


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Response Number 15
Name: xendistar
Date: October 27, 2008 at 16:28:28 Pacific
Reply:


Check the fan on the CPU, do you have any software that can monitor the temperture of the system when it is running.

One rough and ready way to test to see if heat is a problem, get a 7" desk fan, remove the side panel of the PC point the fan at the PC and turn it on at full speed. If it still cuts out then you can forget heat as a problem.

Tim


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Response Number 16
Name: bean77
Date: October 27, 2008 at 16:40:02 Pacific
Reply:

Thanks you-I actually tried that as my very
first fix-I had a program that was on my
desktop that continually monitored the temps.
I've also kept event logs but I am not
advanced enough to really understand them.
If I posted them here would that help?


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Response Number 17
Name: bean77
Date: October 28, 2008 at 03:13:27 Pacific
Reply:

jam, I am confused as to why you said the PSU
I bought wasn't good...the specs are close to
the one you suggested.

I am not building some monster machine so I
don't need top of the line stuff-just
components that will get by. I have simple
needs for the computer and I can't understand
why it is not working. This is frustrating,
to say the least. I appreciate the time you
guys have taken to respond to my post! Thank
you and I hope to continue along with your
guidance.


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Response Number 18
Name: bean77
Date: October 29, 2008 at 17:21:07 Pacific
Reply:

Another thing I noticed after studying my
motherboard is that I don't have anything
plugged into the "Sys Fan". Should I?


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