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perfection 1260 scanner

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Name: homer
Date: February 25, 2003 at 08:48:49 Pacific
OS: win98
CPU/Ram: kmd 450 / 192MB
Comment:

I just got an Epson 1260 scanner today and when I try to install the software that came with it, I get the following error..
'A fatal error has occurred. Click OK to quit'
So I click OK and then it tells me this..
'Runtime error. Abnormal program termination'
Has anybody come across this before?
I have shut down all my background programs (antivirus etc) so there is nothing to conflict with it and still no luck.
Thanks
Homer



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Response Number 1
Name: XLWH
Date: February 25, 2003 at 17:14:44 Pacific
Reply:

Hi homer.


If the driver on the Epson site is newer than what came with the scanner, you can try that.


Download the Twain Driver 5.60a - 8-9-02


http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_SessionID=@@@@1804045989.1046221476@@@@&BV_EngineID=fadcgicjkefibfdmcfjgckidnf.0&oid=14553&infoType=Downloads


Also - instructions for installing the software -


Q: How do I install the scanner software in my PC?

A: You must install your software before connecting the scanner to your computer. Be sure to close all open applications and turn off any virus protection programs.

1. Insert the scanner software CD-ROM in a CD-ROM or DVD drive. The installer starts automatically. If it doesn't, double-click My Computer [in Windows XP, click Start, then double-click My Computer], double-click the EPSON CD-ROM icon, then double-click the Epson icon.)

2. When you see a message asking you to disable anti-virus software, click 'Continue'.

3. Read the license agreement, then click 'Agree'.

4. At the Software Installation screen, click 'Install'.

5. Follow the on screen instructions to install each application. After each one is installed, click 'Next' to continue. Note that EPSON Smart Panel™ installs in several steps.

If you have PDA software on your computer, Presto! PixExpress will be installed. Please wait until the process is complete. If you don't currently have a PDA, Presto! PixExpress can be added at a later time if you get one.

6. When you see a message 'Would you like a link to Epson's Photo Sharing web site to appear on your desktop?' click 'Yes' or 'No'.

7. On the next screen click 'Exit'. The Epson product registration screen appears.

8. Register your scanner as instructed.

9. At the last screen, click 'Done' or close your browser. You'll see a message instructing you to connect the scanner. Make sure the transportation lock is unlocked then connect the AC adapter and USB cable.


Take care,

Linda


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