PC Won't Boot Up At All

Microsoft Windows xp professional w/serv...
July 31, 2010 at 08:05:44
Specs: Windows XP Pro
Ok, I've been searching all kinds of forums about the booting process freezing at mup.sys when you select safe mode. I have the same problem, but everyone else seems to be lucky enough to boot to their recovery CDs and fix the problem. For me, I can't boot from any recovery CDs nor any operating system CDs. When I press F8, all of the options there doesn't work, either so I'm thinking that it's hopeless hence I can't do anything about it. Oh, and when I boot normally it gets stuck at the blue screen with the "Microsoft Windows XP" logo (milliseconds before you get to choose the user to login to the computer) and it gets stuck there for a long time.

When I put an Operating System/Recovery CD in the CD drive and boot, the screen is just black and there is a _ white cursor on the top left corner of the screen as if it was about to do something, but it remains there forever.

Two more things: this started happening after a virus so I'm thinking it's a virus that's causing this to happen and I also have two other "working" computers on the same network just in case if they're needed.

Can anyone please please please help me? If you need anymore info about the computer and/or the issue, please let me know so I can try and provide it.


See More: PC Wont Boot Up At All

Report •

July 31, 2010 at 09:08:08
If you can't boot into Safe Mode or boot with a Recovery CD, there isn't much you can do. You said the magic word, "virus"; is it still active, do you have residual damage from the virus, who knows? Of course you could have hardware issues too.


If this were me, I'd look at the hardware - look at the MOBO (check for bad capacitors) test the HDD, and PSU, then if that checked out, I'd try a new HDD in that system to see if it can boot. Then take your exisitng HDD, put it in a guinea pig/recovery PC to see if any data can be saved (if need be).

Just another stupid saying...

Report •

July 31, 2010 at 10:21:53
If there is a virus, it's on the HDD, not the CD. Check your boot order in the BIOS & make sure the CD is listed before the HDD...if it's not, change the order, save the settings & exit. Reboot with the XP disk in the drive & make sure to "press any key..." when prompted. Press 'R' for the recovery console, then do your repair from there. Try running chkdsk/r from the command promt:


Report •

July 31, 2010 at 22:55:12
Hey guys, I've found the solution to the problem...I was trying to boot the CD on the DVD R/RW drive instead of the 2nd CD drive (it says compact disc)...I didn't know that the R/RW drive wasn't able to boot CDs.

The reason why I didn't bother trying the 2nd CD drive was because years ago, a CD broke in that drive and I need a paper clip to open it so I never use it.

I finally tried the other CD drive to boot and...success! I was able to format the hard drive and re-install Windows XP!!

P.S. My main drive ended up being drive E:\. Oh well...I don't know if there's a benefit to reformatting the drive to make the OS on drive C:\ or not so I'll just leave it on drive E:\.

Thanks for responding and trying to help though!!! Much is appreciated!

Report •

Related Solutions

Ask Question