PC won't boot after I uninstalled a ID protect program from

March 9, 2012 at 18:40:27
Specs: Windows 7, dual core cpu/1 gb of ram
PC won't boot after uninstalling a program from the Comcast website. I went to the control panel, selected "uninstall a program", clicked the program I wanted to uninstall, then selected "uninstall". After a minute, it said I have to reboot the PC to complete the uninstall, but now it won't boot at all. I don't know if it's the HD or the motherboard.

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#1
March 9, 2012 at 19:10:38
Try a Start Up Repair from install disk or Windows 7 Repair Disk (you should have made this when machine was new). If that does not work, try a System Restore from the Repair Disk to one of your restore points stored on your hard drive. If you did not make the repair disk you can use another Windows 7 machine to make it from as long as both are 32bit (or both 64bit).
I notice you have only 1GB of memory, this is really not enough to run Windows 7 32bit very well, consider adding another 1GB memory (more for 64bit).

You have to be a little bit crazy to keep you from going insane.


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#2
March 9, 2012 at 19:43:22
As Fingers states, Windows 7 and Vista have a way to boot to a Windows dvd and use repair tools. Some computer makers also offer ways to access similar tools from a F key at boot.

I'd consider a restore point maybe and try the uninstall again?

It may help to know the software???? Yes it would.

Why would comcast have an ID program? What is that?


A Pit Bull is like a gun you can pet. And there is no safety on it.


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#3
March 9, 2012 at 20:29:45
The OP is probably talking about the Constant Guard Protection Suite.
OP: In addition(or before) a startup repair, you might also try booting into safe mode and see if you can uninstall the program then if it's still there.

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#4
March 10, 2012 at 14:59:28
For the future, before uninstalling any AV, Firewall, or similar, make sure it is totally disabled - if possible so that it won't even run after reboot. The usual reason for these issues is that the program was still running during the uninstall.

There is no reason for you to suspect a hardware issue.

Always pop back and let us know the outcome - thanks


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#5
March 10, 2012 at 17:08:46
after uninstalling a program from the Comcast website. I went to the control panel, selected "uninstall a program",
Not much sense made there...Why not do us ALL a favor and tell us the name of the program you uninstalled. Everyone is just grabbing at straws here.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#6
March 10, 2012 at 19:37:37
Amen to that.


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