PC taking hours to start up after repair

February 3, 2010 at 12:01:16
Specs: Windows Vista

Hi,

I bought a vista desktop last summer and havnt had any trouble, recently though the screen broke and i sent it for warranty, got it back today and monitor is fine.

however, trying to get back on my computer it is taking HOURS to sign on and get to desktop. before this it had always been very quick and starting it up would take less than 30 seconds.

when i turned it on it came up with 'windows closed abnormally last time etc.' pretty quick, and i selected to start as normal. then after that it takes about an hour for the login screen to come up, and several hours since then im still waiting for the desktop.

Assuming i ever get on, has anyone got some advice of what to try to fix it? thanks


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#1
February 3, 2010 at 14:05:42

That's crazy. Is this a laptop. if you have restore cd's I would reinstall the whole operating system for a start.

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#2
February 3, 2010 at 14:50:41

"I bought a vista desktop last summer and havnt had any trouble, recently though the screen broke and i sent it for warranty, got it back today and monitor is fine."

Huh?
Most desktop computers don't have a built in display.
Do you mean it's a PC computer, and you're not telling us it's it's a laptop/notebook/netbook, or is it one of those out of the ordinary desktops that has the display built in, such as a HP or Dell one?

Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.
The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

The model is often also displayed on a logo (graphical) screen early in the boot, but it's often not as specific as the specific model number.

For Dell computers, they have a Service Tag number - the specific model can be determined by using that on their site, or can often be determined there automatically by you downloading some software. The Service Tag number should be on a label on the outside of the case, probably on the bottom on a laptop, on the back on a desktop, and is often also shown in the bios Setup.
......

Did you have to ship it away from the city or town where you live to have it repaired, or was it repaired locally?

Did they re-load the original software on your system, and if so, why? They should not need to do that, if they were merely replacing the display.

Was the computer fine when you first got it back, or has it been slow since you got it back?

The two situations are different.
If it was fine when you first go it back, the problems may have been caused by something YOU did, or something YOU got on the computer.

The following assumes it's always been slow since you got it back.

.....

A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).
This usually happens a long time after the ram was installed, but it can happen with new ram, or after moving the computer case from one place to another, and I've had even new modules that needed to have their contacts cleaned.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.

For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.
........

If that doesn't help......

If the original software WAS re-loaded, and if the place the warranty work was done was local, take it back and have them fix your problems - they probably didn't do it right!

If the original software WAS re-loaded, and if the place the warranty work was done was NOT local - they probably didn't do it right! You should be able to take it to a local place that is autourized to work on the brand and have the problem fixed under warranty.
......

If the original software was NOT re-loaded, then your system should work the same as before, unless something got knocked loose while it was being transported. If re-seating the ram doesn't help, you may need to make a claim for shipping damage, if that applies, and have the computer fixed locally, if you so choose.
........

Some recent mboards have a built in feature that can boot Vista (or Windows 7, probably) much faster than it normally would, if you install certain software in Windows, and if you enable certain settings in the mboard's bios Setup.
Without that feature, Vista takes longer to boot, but it certainly would not take as long as you are describing.



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#3
February 4, 2010 at 01:56:16

sorry guys i guess i was unclear, the actual computer hasnt been anywhere. i just sent the monitor away for repair and once i got it back my computer had started doing this.

it is a desktop from an internet company called pcspecialist, fairly reputable. custom build and stuff so theres not really a model number. The motherboard though is an ASUS M4N78.

ive got onto windows now (overnight logon -.-) my security stuff is all turned off so im guessing theres some virus or whatever thats done that? doesnt seem to let me turn it back on (although its so slow who knows)

also, i tried starting it in safe mode and it was just as quick as normal. does that help a diagnosis?

just tried a system restore and that didnt help

thanks for the detailed reply!


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Related Solutions

#4
February 5, 2010 at 09:27:31

if this is useful information, going into task manager my CPU usage is only at like 1-3% so that seems ok.

i noticed though my 'physical memory' is listed as (computer has 4gb ram):
Total - 3326 MB
Cached - 2716 MB
Free - 1MB

Thats with just task manager open, could this indicate the problem?


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#5
February 5, 2010 at 09:37:41

Perhaps explaining what exactly happened to your monitor will shed some light on this issue. If I understand your issue the computer ran fine until the screen incident.

Did you use any other monitors on the system during the time the monitor was being repaired or was the system just sitting idol?


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#6
February 5, 2010 at 09:39:57

ok, i think the whole monitor issue is just confusing people! all i meant by it was that my computer had been sitting idol for 10 days or so while i didnt have a monitor.

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#7
February 5, 2010 at 10:27:20

I am not confused by this issue. That said, the two events may be related even though you don't think so. So, how about answering my questions.

What I was trying to determine is if the same event that damaged the monitor also affected the computer.

You evidently can't say for sure because you didn't use the computer after the monitor was sent out for repair.

"windows closed abnormally last time etc"

That message is an indication that something happened. At the very least you turned off the power without properly shutting down. This would be understandable considering you have no video.

You should be trying other options besides starting normally. That obviously isn't working for you.

Try safe mode or last good configuration.

Do you have any disks for this computer? If so, what kind are they?


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#8
February 6, 2010 at 06:04:47

the problem with the monitor was the power connection, the 3 pin socket thing needed replacing. i suppose i did turn the computer off without shutting down but thats nothing too unusual.

i did try starting in safe mode before and it started quickly, as if there was no problem.

by disks do you mean installation CDs? i have all the ones that the computer came with (windows, graphics driver etc.)

thanks


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#9
February 6, 2010 at 06:25:59

Those are the disks he was talking about. You might want to do a clean install using the disks. Backup any data you don't want to loose first.

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#10
February 6, 2010 at 08:33:03

Before you re-install there are a few things you can try. If you can boot into safe mode fine that would indicate that the issue is either a driver or a hardware device that isn't loaded during safe mode that is the problem.

While in safe mode check Device Manager to see if any hardware has problems.

The most likely candidate for causing this problem is the Graphics card. Safe mode doesn't load all the graphics drivers. Just SVGA generic drivers. That is why the screen resolution is 800x600.

Try removing the device from within Device manager and then rebooting. If Windows finds new hardware hit Esc to stop it from installing the hardware. If you boot into Windows OK then you can try re-installing the Graphics drivers.

There is a possibility the card is damaged too.


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#11
February 6, 2010 at 14:00:59

ok thanks for that i will try it

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