Solved pc keepes shuting down

July 9, 2015 at 07:41:42
Specs: Windows 7
my pc keeps shutting down how do i fix it,,im on windows 8.1,,is it my tower ,,need your help once again TONYX

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#1
July 9, 2015 at 09:27:29
Not enough info provided. It could be an overheating issue, a failing power supply, or some sort of virus/malware infection.

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#2
July 9, 2015 at 11:27:15
✔ Best Answer
If you want to do a quick check for malware and viruses these three freebies can unearth and fix quite a lot. Nothing lost by trying them anyhow:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If any of them find something copy/paste the associated logs on here and let us know if you are still getting the shutdowns.

Another possible cause is overheating. Install this and let us have the temperatures:
http://www.hwinfo.com/download.php

Always pop back and let us know the outcome - thanks


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#3
July 9, 2015 at 11:45:20
thank you rider,,its been ok to day,most times i have to knock the power off for about 5 mins and start all over again fingers crossed its ok now,,thank you for your reply,might have to get back to you if it starts happening again THANKS TONYX

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Related Solutions

#4
July 9, 2015 at 11:52:29
hi derek..thanks for that ..will try what you said and will let you know how i get on,,once again thank you all TONYX

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#5
July 9, 2015 at 12:33:46
I expect those programs will remove a bit of malware so best run them. However from your #3 it sounds more like hardware. Best get the temperatures, especially as resting it seems to help. It could be bunged up with dust. There are other possibilities such as the PSU failing.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
July 9, 2015 at 23:38:41
try to run your system with another psu. maybe it has failed.

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#7
July 11, 2015 at 13:35:04
thanks a lot,, your info was very good..i downloaded the adw-cleaner and it seems to have done the trick,,fingers crossed its working fine now,,thanks again RIDER-DEREK-KLODOHOE,,for taking the time to help me ,,PS sorry i was so long in replying to you all happy days TONYX

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#8
July 11, 2015 at 14:00:23
Although those three programs are very good, there is no guarantee that your computer is free of malware and viruses. If you want your computer properly cleaned then post the requested logs for each one that found something and I'll ask our specialist to take a look (free). They have proved what was causing your reported symptoms but it might take several other programs to clean the computer fully.

Always pop back and let us know the outcome - thanks

message edited by Derek


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