|Typing in all capital letters in a post on the internet is considered to be the same as if you were shouting, and very rude !|
If it's a system access password - you must type it to use the computer at all - or a hard drive access password - you may be able get into the bios Setup but you must type it before the operating system will load, then.....
- whoever gave you the laptop is probably lying if they say it was their computer and they forgot the password - it's extremely unlikely they would forget a password they have to type every time you use the computer unless you have serious mental problems.
- if whoever gave you the laptop got it from someone else, and that person says they forgot the password, the same probably applies.
- it's very likely someone, whoever gave it to you, or someone they got it from, or someone else, stole the laptop !
Removing passwords on modern laptops is difficult or impossible, unless you are the original owner and can prove it, or unless you are willing to spend money to have an expert remove the passwords, or you are willing to spend money to replace the mboard, and the hard drive if the hard drive is passworded.
For more info see response 3 in this: