Onboard sound suddenly not working

Microsoft Windows 7 ultimate 64-bit
August 11, 2015 at 14:01:40
Specs: Windows 7 Ultimate, Core i7
Hello all--

I'm running a Core i7 920 on an Asus P6T Deluxe V2 motherboard, and have been using the onboard audio for years. Upgraded to Windows 10 about two weeks ago, and have had no issues until now. This morning my audio symbol in the system tray is showing a red X. I thought it was just muted, but when I click on the audio symbol, it starts up a troubleshooter that says I have no audio device installed. Went to Device Manager, and it doesn't even have an entry for Sound, Video and Game controllers. I downloaded the audio driver for the motherboard, but it won't install--gives me an error that the audio drivers don't support my hardware. Would appreciate any suggestions!!

Thanks,
Eric

message edited by harryrutland


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#1
August 11, 2015 at 14:22:30
Were the downloaded drivers said to be suitable for Windows 7 or 10?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
August 11, 2015 at 15:16:00
Hi Derek--

Win 7, and supposedly suitable for either 32 or 64 bit.

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#3
August 11, 2015 at 16:36:55
I think you might be stuck until a suitable Win 10 sound driver comes along or one is shown on your driver website. To my dismay, on Win 10 MS automatically apply driver updates too. I appreciate that the sound was working earlier but Win 10 seems to be in a state of continuous updates, so it is likely that a buggy fix caused it.

Whatever, also keep watching here for other ideas.

EDIT:
I'm assuming you got your drivers from your computer manufacturers website and not some third party driver outfit.

Always pop back and let us know the outcome - thanks

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Related Solutions

#4
August 11, 2015 at 17:18:46
Yes, I pulled the driver directly from the Asus site. *Sigh* Wonder if I might be able to do a driver rollback.

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#5
August 12, 2015 at 10:04:27
I don't think you will be able to roll back without an entry in Device Manager. Are there any errors showing or "unknown devices"?

Keep an eye out on the Asus site for Win 10 drivers - several manufacturers are not yet up to steam.

Another thought:
As there is no entry I suppose it might be down to a hardware failure and nothing to do with the Win 10 upgrade and drivers. If that's the case then adding a card would be a possible way forward.

Always pop back and let us know the outcome - thanks


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#6
August 13, 2015 at 16:34:00
Derek--

You're right...no Device Manager entry, no way to do a rollback.

HOWEVER...

As of this morning, for no reason I can explain, it's working again. I haven't made any other changes to the computer, but...there it is, like nothing ever happened.

Now my scanner isn't recognized. I'm gonna wait a few days and see if that "heals" itself as well...


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#7
August 14, 2015 at 07:10:03
restore back to an earlier date and then turn off auto updates

larry


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#8
August 14, 2015 at 10:03:35
I wonder if MS have pushed out some update or other. Glad to hear it's working just the same.

Always pop back and let us know the outcome - thanks


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