On my HP laptop Audio AND Video are out of Sync

Hewlett-packard Hp 15 notebook pc
October 18, 2016 at 06:35:07
Specs: Windows 64, Pentium 2.16GHz / 4GB
Hello, Every time I play videos online the video starts to play behind the video. Sometimes If laptop has been off for a while and I go to play the video it will work just fine for about a hour, and then it will start to de-sync. The video is like 5 or 6 seconds behind the audio and it is so annoying. It happens on everything, Youtube, netflix, the netflix app on my laptop, movie websites. It is really frustrating. I have a Hp laptop. I think I got it in like 2013 . Anyways can Someone help me. Like it just recently started doing this like 2 weeks ago. I have windows 10.

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October 18, 2016 at 07:06:58
There can be a stack of different reasons for that symptom. Try updating your graphics driver for starters, from the computer manufacturer.

There is no such thing as Windows 64. Presumably it is the 64 bit version of something, what is your operating system?

Getting back to the issue, a quick malware check would be worthwhile. Run these three freebies in the order given:

(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste all the logs on here.

To access the logs in Malwarebytes, open it, go to History at the top then Application Logs at the left. Put a check mark in the latest "Scan log" and Export it to a txt file.

Always pop back and let us know the outcome - thanks

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October 18, 2016 at 09:51:26
I took it to my school's IT place, and they did a Malware check on it and said they couldn't find anything. And they thought it was fixed because when they ran the video it wasn't out of sync. But when I got it back it worked fine for about an hour again and then went out of sync again.
And how do you update your graphics driver?

Malwarebytes Anti-Malware

Scan Date: 10/17/2016
Scan Time: 9:57 AM
Logfile: ok.txt
Administrator: Yes

Malware Database: v2016.10.17.06
Rootkit Database: v2016.09.26.02
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Latrice

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 408187
Time Elapsed: 3 hr, 12 min, 6 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


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October 18, 2016 at 10:32:04
Graphics driver - go to your computer manufacturer's support website, download it and install it. You will need your computer model number.

Is this Windows 7, 10 or something else?

Run ADWCleaner too.

Always pop back and let us know the outcome - thanks

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Related Solutions

October 18, 2016 at 14:33:39
I said I have Windows 10

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October 18, 2016 at 15:44:08
Sorry, I missed it. Best put it in your specs which is where we normally look.

Always pop back and let us know the outcome - thanks

message edited by Derek

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October 24, 2016 at 08:54:07
I have the exact same problem on my HP model: 15-d035dx. Running Windows 10. My problem seems to happen after a lengthy update. That update could not be uninstalled. I have uninstalled/reinstalled Realtek with no luck. Updated everything and even did a clean reload of Windows no luck. As she has mentioned, if I restart the laptop the video is fine for a while then gets out of sync.

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