Greetings: I have a Canon S-800 Bubble-Jet Printer (from my Windows 2000 Professional days) that I never fully mastered. Anyway … here’s the situation by the numbers: 1 - the S-800 has trouble feeding normal 8.5x11-inch paper when a print job is queued. I hear this loud repetitive - KER-CHUNK … KER-CHUNK … KER-CHUNK, etc … and the paper just sits in the feeder bin and vibrates in place. I then get an “out of paper” message. However, if I print an envelope I get the same KER-CHUNK sound … but if I nudge the envelope along … the printer usually accepts it and it prints out. How do I get regular 20-lb paper to feed reliably I wonder? 2 – The S-800 also came with a thin, flat, roughly rectangular, plastic part (about 6-1/4 x 9-1/4 x 1/16 inches) that fits into the paper input bin. Yet there is no mention of this item in the documentation. I can supply a couple of .jpg’s showing this but need an e-mail address to send them). Does anyone have any idea what it’s for. 3 – Since the S-800 is circa Windows 2000 I can no longer re-install the program since I’ve been using Windows XP Pro Professional for a while. Before I opt for an entirely new color printer … I’m hoping to resolve the above problems. Can anyone assist directly or through referral? Many Thanks.

The ker-chunk is because the paper isn't being found in the right position when the printer wants to pull it in. The paper tray, or the plastic support plate behind the paper where you load it, is spring loaded. Sometimes when you pick up the printer the wrong way and squeeze that, it gets stuck in a position too far away from where the printer wants to pull it from. Try manipulating that, usually on it's bottom end, such that the paper is closer to where the paper is supposed to be loaded from - that usually cures that problem, unless something has been broken. (You may be able to see a plastic piece at one side of or at the bottom of the paper slot - that is connected to the switch that senses whether the printer is out of paper or not - the paper must press against that when it has been loaded.) If all else fails, you can often open up the printer and un-jam it, but be aware there are often a lot of hidden plastic tab / latch pairs you have to find and release in order to open it up without damaging it's enclosure. There is often a lever near that, that is supposed to be in one position when you load normal sheets, and in another position when you load envelopes and other thicker stuff such as multipage forms or thick paper or thin cardboard - make sure that is in the position that suits the situation. Chances are good the drivers for your model are already built into XP, but if your model is not Plug and Play, which is the case for a lot of older Canon models, you have to maunually select the drivers in Control Panel - Printers and Faxes - Add Printer. The Canon web sites can confirm whether XP has the drivers for your model or not in the FAQs for your model. If the drivers are not built in, most Canon models will work fine in XP if you load 2000 drivers. Older Canon models often came with excellent printed manuals - if you don't have such, and don't see a *.pdf manual on the CD that came with it, or you don't have the CD, download the manual(s) from a Canon web site. If this printer is connected to a parallel port, - if the port is on the mboard the printer port in your bios Setup pages must be set to EPP, EPP/ECP, or ECP mode - usually EPP is fine - it will not work or not work prperly in SPP or Bidirectional mode, one of which is usually the default in most bioses. - if the printer is connected to a parallel port on a card in a slot, it also must be set to EPP, EPP/ECP, or ECP mode, or be one of those by default.