Nvidia defective gpu on Hp laptops

January 19, 2009 at 12:30:27
Specs: Vista x64, 2x 2 Ghz / 2Gb

Hi! I have a huge problem with Hp Pavilion dv9260nr. I bought it in september 2007. After 14 months the screen went black. I did a little reasearch and i've found out its a faulty Nvidia GPU. So the only way to fix this is complete replacement of a Motherboard. Since my laptop was out of warranty the HP said that they can fix it for $398. The problem is that they only replace the old faulty mainboard/GPU with the other one that is also Defected and will burn within 3-6 months (many people have been in that situation). So my question is: Is there any substitute mainboard with other than Nvidia GPU that will be compatible with this model of laptop? Or the only thing i can do is to forget about my $1800 piece of junk that gathers dust for almost 3 months already? Please help!

Link to HP BizForum about this issue:

Theres thousands of people with the same problem.

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January 19, 2009 at 15:39:43

i had a dv6000 that was to meet basically the same fate, almost. the thing never really ran correctly, not going into standby and coming out of by itself, wifi not working sometimes, the stupid bios update that made the fan run full time, and the VGA out that had bad interference.

um... try researching the specific models in the dv9000 series... find out another model with the desired GPU and find some good pics of it. maybe take yours apart and see exactly what the motherboard layout is like. then, go and try to find a replacement motherboard with for the model that has the GPU you want.

if the models are close enough, or at least in the same series, then the motherboards should be the same layout, and if so, you can swap them. only things i would watch out for are additional ports that you didnt have originally. these, if there are no holes on the case, will get in the way and you will have to mod the case to make the mobo fit.

btw $400 for another motherboard with the same design flaw is highway robbery. at that point, if not taking the above route, i'd sell the laptop for parts/repair on eBay and buy a new one, preferebly not from HP because they in my experiance are s---.

hope this helps

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January 19, 2009 at 17:11:21

Apparently hp isn't doing anything effective to fix the problem.

So, I'd probably join a class action suit like this one

A search for class action suits against hp will turn up more information.


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January 19, 2009 at 21:09:33

This should be in the lounge. Not really an actual problem that any forum could help you solve.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10

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January 22, 2009 at 04:30:44

Nvidia chip on my dv 9312tx blew up. New motherboard from HP is $460 or so. Bought a refurbished motherboard on ebay for $200. Works great. But there is always a nagging possiblity of the chip going bad again. At $200, it is worth trying at least once. The real problem is overheating - the area near the s-Video socket really gets got. If the air flow path is blocked for extended period, I am sure that the chip will blow again. So I am taking extra care to ensure that the air flow path is not blocked.

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February 15, 2009 at 16:33:48

I have the exact same problem with a DV2630ea notebook, which is about 6 months out of warranty. Bought in the U.K. it,s gonna cost about £150.00 to buy a replacement motherboard.
What I've been trying to find out is whether the Nvidia GPU will be on the replacement board or if it is a seperate component.
I havent had the board out to check because I read another forum thread about HP offering an extended warranty for all the affected DV****** Pavilion notebooks under 2 years old.

Looking at the setup of graphics when i can manage to get this notebook to run for a few minutes or sometimes longer, it appears that there are onboard GPU, plus Nvidia GPU.

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February 16, 2009 at 12:58:59

In answer to VedlaHruska, the GPU is a seperate component but because of the way it's connected to the main board it becomes effectively part of the main board. It cannot easily be replaced and is most certainly not a do it yourself job! It's soldered directly to the main board by the BGA (Ball Grid Array) technique where the connections are under the package. Hot air is used to melt the solder and so make connection to the main board. Aligning the chip is of critical importance, this and the cost of BGA solder stations is why most repair centers wont replace them.
Some more expensive laptops like the Toshiba Qosmio have separate graphics boards, even these are hard to find!

Computers... designed to entertain,help with work but most of all to frustrate you!

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February 18, 2009 at 17:15:20

I am British, but this may help.

I had the misfortune to purchase 2 HP pavillion computers in January and April 2007. The first was a dv9200, with an AMD chip, costing me £990. The second was a dv9299ea, with an Intel chip, costing me £1649.99.
The first has had 2 motherboard replacements while within the first year of warranty. It has failed again, and due to having the AMD chip, is covered by an extended warranty. I can send it back to HP to get it repaired again - but what for?! It will only fail again!
The second PC has completely failed about 6 weeks ago. I can’t even turn it on. The fault is the same as with the first - GPU failure. This computer is not covered by the extended warranty as it has the Intel chip.
HP will do nothing, so I have sought legal address, and been advised to claim for a full refund from the retailers as the computers do not meet the legal requirements of the Sale of Goods act (1979) in UK. The poor retailer will have to chase HP for their reimbursement - but at least I will legally be able to get my money back.
I will not be buying HP ever again. They have dealt with this matter atrociously, refusing to acknowledge a fault despite literally hundreds within their own forum complaining of identical issues.
And their fixes for the few ‘lucky’ ones that manage to get the extended warranty are doomed to fail again. I have researched and found that this is almost guaranteed to happen.
So my recommendation would be - avoid buying from HP. They may have the capacity to develop and sell new technology, but they seem unable to support it. And they do not respect the legal rights of consumers, for which they will unfortunately have to pay for - either in loss of customer loyalty, financial renumeration, or both.

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February 23, 2009 at 09:06:31

Like you Tamar, I too bought one of the HP dv9000 series laptop. It too has the Intel chip set with an nVidia 7600 GPU. According to information I have read, this issue affects the 8000 series upward versions of the GPU. Whether this is true remains to be seen. I agree with you that HP should repair these without question! I fail to see what difference the AMD vs Intel chip set should make if they both use the same GPU!
So far my one has been ok, but its usage has dropped dramatically since all this came to light!
I wish you the best of luck getting your money back, let us know if you win!

Computers... designed to entertain,help with work but most of all to frustrate you!

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March 12, 2009 at 16:59:07

Just a quick post to let you know how I have been getting on.
I sent in legal papers to start proceedings to Comet and PCWorld. They both contacted me almost immediately and arranged to do engineers reports for free on both laptops.
Today, I picked up £1000 refund from PCWorld for the dv9299, which I am pleased with. I have purchased another computer from them with the refund - steering clear of HP!
Comet are proving difficult. I have spent a lot of time on the phone. They acknowledge the inherent fault, but are only willing at present to refund just over £300, which I consider insulting considering my statutory rights, and the fine results from PCWorld.
So, following the advice of ConsumerDirect, and my lawyer, I have filed the court papers, and have been told to contact Trading Standards with the whole story due to the amount of rubbish that Comet have tried to fob me off with. I will also inform Trading Standards of the amount of blame that HP bear due to their shoddy motherboards, and whether they take it up with HP or not is their concern. I will be happy to never deal with HP again - personally I have found them to be a complete waste of time with regard to any of the issues that I have raised with them.
I will post on the results of the court case. Wish me luck!
And bravo to PCWorld!!!

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March 17, 2009 at 16:55:45

Excellent outcome from PC World! I wonder if they would have been so helpful if the threat of legal action wasn't there!
I wish you the very best with your action against Comet! I do feel however that HP should have recalled ALL computers with nVidia GPU's, knowing full well that failure of these chips was inevitable.
Good on you for having the gumption to fight for your rights!
One thing though, although HP are useless as far as customer support goes, remember the fault lies wholly with nVidia, so when you choose another computer, make sure it doesn't have an nVidia graphics chip! Look for the computers using ATI graphics!

Computers... designed to entertain,help with work but most of all to frustrate you!

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March 17, 2009 at 18:23:24

That is good news tamar...shows that doing something is more satisfying than just sitting around and bitchin'.

Good luck with Comet.


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April 4, 2009 at 03:20:21

theres a nice big list of people who are all cheesed off with this too. be good if everyone gets together in one place.

what exactly did you send out to pc world to get them to cough up ? I bought mine from them too.

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April 5, 2009 at 06:16:38

I too bought mine from PC World in the UK, but they've simply directed me to HP.

To be fair, that's my local store, who probably don't have authority to do any better than that. The real trick here has to be a concerted approaxch to PC World's head office. I'm going to do that tomorrow. The more people who do, the better our chances.

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