No sound from speakers

Dell / Acpi uniprocessor pc
May 9, 2009 at 08:30:50
Specs: Windows XP Professional SP3
please help. no sound is coming from speakers. i've tried restoring system to an earlier point because i had sound not long ago but its failing to restore to earlier point. i've downloaded everest to get all my pc information in case you need it. please help!

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May 9, 2009 at 08:33:25
Why didn't you post your Dell full model number or service tag?

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May 9, 2009 at 08:44:43
Sorry -- not sure what information is needed. let me know what I should lookup and I will. i have this everest tool telling me everything about my system.

Here is more info...let me know if this helps:

Field Value
Computer Type ACPI Uniprocessor PC
Operating System Microsoft Windows XP Professional
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 7.0.5730.13 (IE 7.0)
DirectX (DirectX 9.0c)
Computer Name JUDY_BROOKS
User Name Judy
Logon Domain [ TRIAL VERSION ]
Date / Time 2009-05-09 / 11:29

CPU Type Intel Celeron D 320, 2400 MHz (18 x 133)
Motherboard Name Dell Dimension 3000
Motherboard Chipset Intel Morgan Hill i865GV
System Memory [ TRIAL VERSION ]
DIMM2: ProMos/Mosel Vitelic V826632K24SATG-D3 [ TRIAL VERSION ]
DIMM4: ProMos/Mosel Vitelic V826632K24SATG-D3 [ TRIAL VERSION ]
BIOS Type Phoenix (08/24/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Video Adapter Intel(R) 82865G Graphics Controller (96 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor Dell E193FP [19" LCD] (G65664AFL5V0)

Audio Adapter Analog Devices AD1888/AD1980 @ Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

IDE Controller Intel(R) 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive Maxtor 6Y080L0 (80 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive HL-DT-ST DVD-ROM GDR8163B (16x/52x DVD-ROM)
Optical Drive SAMSUNG CD-R/RW SW-252S (52x/32x/52x CD-RW)
SMART Hard Disks Status OK

Total Size [ TRIAL VERSION ]

Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft PS/2 Port Mouse (IntelliPoint)

Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 00-11-11-A3-4A-ED
Network Adapter Intel(R) PRO/100 VE Network Connection (192. [ TRIAL VERSION ])
Modem Intel(R) 537EP V9x DF PCI Modem

Printer Microsoft Office Document Image Writer
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]

DMI BIOS Vendor Dell Computer Corporation
DMI BIOS Version A01
DMI System Manufacturer Dell Computer Corporation
DMI System Product Dimension 3000
DMI System Version
DMI System Serial Number [ TRIAL VERSION ]
DMI Motherboard Manufacturer Dell Computer Corp.
DMI Motherboard Product 0N6381
DMI Motherboard Version
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer Dell Computer Corporation
DMI Chassis Version
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Mini Tower

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May 9, 2009 at 08:46:59
Geez, Isn't there a full model number on the case? You re giving me stuff from Everest.

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Related Solutions

May 9, 2009 at 08:54:59
Where do I find that?

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May 9, 2009 at 09:06:26
Post the service tag off the back of the case.

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May 9, 2009 at 11:21:08
You may have the same problem that I had.Below is a copy of a file that enabled me to get sound.
“Extracted from a Microsoft File deeply embedded in my computer”

Due to an engineering error, the HD Audio bus driver that shipped in Server 2003 SP1 and Windows XP x64 Edition contains what is called a “time bomb¨; a functionality that prevents the use of the binary after a certain date.

That date was August 1st 2005 and users may find their audio device stop working after that date.

If the following conditions are true, the computer Intel High Definition audio functionality unexpectedly quits working:

1. The computer is running either Microsoft Windows Server 2003 Service Pack 1 (SP1) or Microsoft Windows XP Professional x64 Edition.

2. The computer has an Intel High Definition audio device. (My computer fits this condition)


This problem occurs because of a problem in the Intel High Definition audio driver that is included with Windows Server 2003 and Windows XP Professional x64 Edition.

The Download Center URLs will be as follows:


WS03 x64

WinXP x64

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