|To determinethe specs of the computer...|
Download Belarc Advisor and run it fromwithinwindows. It will generate a report covering everything about the computer; including software keys, hardware details etc.. The report canbe saved as a file, and also printed - which if possible do.
Also if you run the built-in MS utility ms32info it will produce similar.
To run msinfo32 go to start - run and type msinfo32, and then press enter/return
If you know the make of the add-in card post it here; may enable pholks here to find the manual for it. It is just possible that you have set an option on the cards control panel or similar - which may be accessed via right click on the desktop display...
Guessing a little but you may need to re-install the drivers again.