Solved No keyboard and no mouse installs after booting

August 16, 2012 at 07:19:06
Specs: Windows XP, Dell
After restoring to a previous point, no keyboard no mouse drivers are being installed on my Dell Dimension 5150 PC when rebooting the system, a Windows XP. The system detects mouse and keyboard drivers and starts installing them. However, a message appears saying "Your keyboard driver is being installed, please press NEXT to continue". The problem is how can I press anything if there is no keyboard or mouse. It freezes until I press that key, and stays frozen forever.

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✔ Best Answer
August 16, 2012 at 12:46:12
See if you can enter the BIOS (setup) screens when you first start the computer. Watch for a message telling you what keystroke to hit to do that. Most likely one of the F* keys like F1, F2, F10.

If you can enter the BIOS screens, look for an option to enable legacy USB support.

Do you have a PS/2 port on your tower?



#1
August 16, 2012 at 07:55:10
Are you using the mouse and keyboard that shipped with that computer?

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#2
August 16, 2012 at 08:49:00
yes, both mouse andkeyboard are originals

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#3
August 16, 2012 at 09:24:03
Why did you need to perform a restore?

Are both the mouse and keyboard USB?


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Related Solutions

#4
August 16, 2012 at 10:12:52
Yes, both mouse and keyboard are USB. This computer had its motherboard gone and I bought a brand new one from DELL and installed. After the motherboard installation, the mouse and keyboard drivers were successfully installed with no problem. The system was working fine but there was no internet access. In order to get internet working, I decided to restore the system to a point before the motherboard crash! (my mistake!!). After restore was complete, I reboot the PC, the mouse and keyboard drivers were detected by Windows XP and started installing and a message appeared saying that I should press NEXT to continue the installation. That's where the problem is, I have no peripherals to get installation going.

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#5
August 16, 2012 at 12:46:12
✔ Best Answer
See if you can enter the BIOS (setup) screens when you first start the computer. Watch for a message telling you what keystroke to hit to do that. Most likely one of the F* keys like F1, F2, F10.

If you can enter the BIOS screens, look for an option to enable legacy USB support.

Do you have a PS/2 port on your tower?


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#6
August 16, 2012 at 16:57:15
The option "enable legacy USB support" appears enabled in the BIOS screen. Can you please clarify how to detect if I have a PS/2 port.

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#7
August 16, 2012 at 18:07:58
PS/2 port looks like this:
http://www.computerhope.com/jargon/...

Always pop back and let us know the outcome - thanks


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#8
August 17, 2012 at 06:53:17
Yes, my tower does have a PS/2 port

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#9
August 17, 2012 at 09:54:48
Then borrow a PS/2 keyboard and use it to get in to Windows. You may need to update the drivers.

If you were able to enter the BIOS screens then you should be able to boot into Windows safe mode by tapping F8 at start up. See the link below.

Once in safe mode, go to device manager and remove all mouse and keyboard entries and reboot. Windows should install them again automatically again.

http://www.computerhope.com/issues/...


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#10
August 17, 2012 at 14:19:03
I am sorry, I gave you the wrong information about the PS/2 port. My system does not have it, only USB ports for both mouse and keyboard. Sorry again!

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#11
August 17, 2012 at 15:51:52
Doesn't matter, As I stated in #9 above, if you can get into the BIOS then you should be able to boot into Windows Safe Mode.

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#12
August 17, 2012 at 20:45:34
I was not able to loggin in Windows Safe Mode because there is a screen asking for username and password. In normal mode, no username and password is required but in Safe Mode, yes. Keyboard and mouse drivers not installed in Safe Mode to allow me to enter username and password.

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#13
August 18, 2012 at 08:28:30
Do you have any other USB devices connected? If so, remove them and try booting again. If that is no go, then try booting without the keyboard and mouse connected. If the computer then boots into Windows then connect the keyboard and mouse, one by one while the computer is running. Watch the screens to verify the device has been installed.

Are you using the on board graphics or do you have an add in graphics card?

To verify this issue is NOT a co-incidental hardware issue I suggest you use a different computer to download a live version of Linux. There are many. Live versions of Linux run from the media you place them on and don't require installation. This can tell you if there is a hardware problem or if it strictly Windows related.

You can also use Linux to backup you personal data.

Linux puppy is small and easy to use.

If still no go, then you may need to perform a factory restore. That will cause you to lose all personal information and any added programs and device drivers. You will also need to update WinXP.

To learn how to perform a factory restore see page 54 of your linked manual below.

I suspect the replacement motherboard may be different from the original one.

Do you have any backup media or a factory restore disk set?

One other thing that I just thought of that might help. Boot into the BIOS (setup) again and disable all non-essential integrated hardware. Network card, parallel port, things like that.

Page 50 of the manual explains Dell Diagnostics. That might be worth while running.

http://support.dell.com/support/edo...


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