After reading the guy's dilemma in Sabertooth's link, let me infer for you what I think is the case here.
You wrote: When he locks his computer out for security..
You meant your son sent Vista to sleep, correct?
You also wrote: ..and tries to get back on
You meant your son was waking Vista from sleep, right?
Your son reported to you that he received the error message a device attached to the system is not functioning immediately upon waking from sleep, right?
What I think happens is that he has some bluetooth device attached to the Vista laptop. If this scenario is exactly what is going on, then the solution to the problem is found in the following MSKB:
A Bluetooth device may no longer work correctly when you wake a Windows Vista-based computer from sleep
The only way to get the fix prescribed in the above MSKB is by completing Hotfix Request Web Submission Form. Instructions to start it is given HERE. Your son needs to fill it out himself in order to receive the fix directly from M$.
I hope my post makes sense. If it doesn't, bear in mind that it's now 5:37AM in the morning here in New York. I could still be half-sleeping and not fully awaken (haven't had coffee yet).
Please do keep us posted.
P.S. Oh one more thing - you also wrote He has contacted SONY several times but they haven't fixed this problem. What do you expect? Those who work in any Tech Support department are trained to go by only what the script tell them to tell you and nothing else.
The difference between them and us here at Computing.net is that speak from experience with no scripts to follow.
i_Xp/VistaUser
