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New SATA hard drive not showing up

April 10, 2009 at 19:42:31
Specs: Windows Vista Home Premium 32Bit, AMD/2GB

Please, please help. HP laptop. SATA hard
drive failed. Bought a new Western Digital drive
and replaced it. It does not show up in BIOS
and if I boot without recovery disc I get "pxe-
e61 media test failure check cable". I have
download the .iso file from WD website and
burned it onto CD with my other comp. I have
my computer set to boot from CD. It does
nothing when the CD with .iso is inserted.
When I put in recovery CD and it starts to boot
I try to press F6 but it never does anything and
does not give me an option to install drivers. I
am going to cry!! Please, please help!

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#1
April 10, 2009 at 21:20:12

If it doesn't show up in the BIOS, then drivers won't help. You may need to update your BIOS with new firmware, or there may be a problem with the new drive or your laptop's motherboard. How exactly did the old drive "fail"?

-Ryan Adams
Free Computer Tips and more:http://RyanTAdams.com

Paid Tech Support: Black Diamond


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#2
April 10, 2009 at 21:21:26

Did you hook the new drive up with the same SATA cable or did you use a new one?

When you burned the CD, did you select in your burning software to burn a disc image? Some people don't realize that simply selecting to burn a Data disc and adding the ISO as a file won't work.

How does your CD/DVD drive in the problem computer connect to the motherboard? IDE? SATA?

WinSimple Software


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#3
April 10, 2009 at 21:44:30

Hi guys. Thanks for the replies. The old drive did a SMART 4 fail
or something of the sort. The BIOS diagnostic also failed and
said to replace the hard drive. The original was a Hitachi
SATA and it came with a snap on top piece to connect it to
the computer. There isn't a cable involved. I didn't actually
burn a disc image. I will try that.

Thanks again.


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Related Solutions

#4
April 10, 2009 at 21:59:46

Oops, I missed it that you were using a laptop.

WinSimple Software


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#5
April 11, 2009 at 16:14:33

Again, if the disk doesn't show up in the BIOS, you don't need to worry about drivers at this point. Your first goal should be getting the drive recognized in the BIOS.

Check to make sure that the disk is compatible with your computer (and current BIOS version), that it is installed correctly, and that your motherboard and/or the new drive are not damaged.

-Ryan Adams
Free Computer Tips and more:http://RyanTAdams.com

Paid Tech Support: Black Diamond


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