New RAM won't work on laptop

July 9, 2009 at 21:39:40
Specs: Windows XP Home Ed. SP3
I am having problems installing memory to my Acer Aspire 1691 Wlmi laptop. I want to add 1 GB of memory (DDR 333, 333 MHz, PC2700, 200 p SODIMM, 2.5 v) and no matter which slot I insert the memory, my computer is not recognizing it nor does it fully boot up. I have tried it alone in both slots, and also with the 256 chip that I already had. Nothing seems to work. I did try one 256 alone, and that worked, so the chips do not need to be installed in pairs. I talked with the rep from the company I bought the chip, and she advised me to contact ACER to see if I need a BIOS update; however, I have to pay to talk to them since I am not under warranty. Does anyone know why I am encountering this problem. When I try to boot up with the 1 GB, it takes me to the F2 setup screen, but I cannot get past that. It also keeps bringing me to a screen that asks if I want to start windows in safe mode, from last settings, or in normal mode. I have tried them all. I was able to completely boot up with the 1 GB and one 256 chip, but my computer didn't recognize the 1 GB. My current BIOS version is S3C11. I also found on my computer the BIOS that reads Phoenix NoteBIOS 4.0 release 6.1 (in case you need this info). An error also read "System configuration data updated error" and "resource conflict-allocation error static node #11 and node #15". Thought I would include that in case it is important. Could this memory chip be bad (the rep says this does happen sometimes) or do I need to update BIOS so my computer recognizes the newer technology, or is it that I just cannot upload new memory?

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July 10, 2009 at 06:35:57
It's not the BIOS, it's the RAM. I find it odd that you didn't bother to mention the brand name. Does that mean it's some cheap generic brand? If so, that's most likely the problem.

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July 10, 2009 at 08:16:43
Okay, that makes sense. I honestly didn't think to mention it, as I didn't know there was much of a difference (stupid thinking, yes, I know!). The brand is TMTc.

Thank you for your reply. I am going to call the company I bought it from right now.

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